Customer Support Analyst at Xealth

At Xealth, we are on a mission to revolutionize healthcare by making it easier for doctors and patients to access relevant, timely, and targeted digital content. We are not here to sell ads. We are here to change lives. Originally incubated at Providence, our cloud-based platform allows clinicians to prescribe digital health tools, monitor patient progress, and drive better health outcomes while lowering long-term costs. As a growing startup recognized as one of the world's best digital health companies, we invite you to join our passionate team and help us disrupt the industry from the inside.

The role

We are looking for a Customer Support Analyst to join our team on a full-time, remote basis. This is a junior-level position perfect for someone who is eager to act as the face of Xealth to our partners and health systems. You will provide essential level 1 support, triage technical issues, and help us build out our support function as we scale. You will report directly to our Senior Customer Support Engineer, with additional guidance from our SVP of Customer Success.

Core responsibilities

• Deliver exceptional first-line support to our customers via phone, email, and chat while documenting interactions in our ticketing system.
• Troubleshoot hardware and software issues, escalating complex technical problems to senior engineers when necessary.
• Develop and maintain user-facing documentation, including FAQs and how-to guides, to empower customers and improve the overall user experience.

Skills and experience

To succeed in this role, you should have a solid foundation in technology and a genuine desire to help others. We are looking for the following qualifications:

• A basic understanding of networking concepts, software applications, and computer systems.
• Strong verbal and written communication skills with the ability to explain technical details clearly.
• A proactive, problem-solving mindset and a customer-centric approach to your work.
• Familiarity with HIPAA, ePHI, and EHR systems like Epic or Cerner is highly preferred.
• Experience with SQL or other scripting languages is a plus.
• A bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• You must be a U.S. Citizen or Permanent Resident capable of passing a FACIS check.

Compensation and benefits

We offer a competitive compensation package that reflects your value and geographic market, with a base salary range of $75,000 to $115,000 plus equity. Our benefits are designed to support your health, growth, and work-life balance:

• Comprehensive medical, dental, and vision insurance with 100% of employee premiums covered by Xealth.
• A 401k plan with a dollar-for-dollar company match up to 3%.
• Flexible time off and 10 standardized holidays.
• A dedicated learning budget to help you advance your career.
• A $250 home office stipend and a $500 yearly fitness stipend.
• Paid parental leave and access to Employee Assistance Programs.

How to apply

If you are ready to make a meaningful impact on the future of healthcare, we would love to hear from you. Please submit your application to be considered for this opportunity to join our remote team. We are committed to providing reasonable accommodations for qualified individuals with disabilities throughout our hiring process.