Customer Support Agent
Hybrid
Part Time
#Customer Experience
#Customer Support
#Email Communication
#Phone Support
#Data Management
#Digital
Welcome to sofatutor, where we are dedicated to making education accessible and effective for everyone. As a leading digital learning platform, we support over a million students, parents, and teachers with interactive exercises, educational games, and high-quality videos. We believe in the power of digital education to create real change, and we are constantly evolving our tools and methods to better serve our community. We foster a culture of active feedback and continuous growth, and we would love for you to join our dynamic team.
What is this role?
We are looking for a Junior Customer Support Agent to join our team on a part-time basis. This is a hybrid role based in Germany, requiring you to visit our Berlin office just two to three days per month. You will play a vital role in ensuring our users have a seamless experience on our platform, acting as the primary point of contact for our community.
What will you do?
- Provide friendly and professional assistance to our users by answering incoming inquiries via phone and email.
- Help customers navigate our website and resolve questions regarding our subscriptions, products, and current promotions.
- Maintain accurate customer records and handle various administrative tasks to keep our operations running smoothly.
What makes you a great fit?
You are a natural communicator who genuinely enjoys helping others. To thrive in this position, you should possess the following qualities and skills:
- Excellent command of the German language, both in writing and in conversation.
- A patient, clear, and empathetic approach to customer interactions.
- A structured, independent way of working and a high level of comfort with digital tools.
- A strong interest in digital products and a passion for our mission to advance online learning.
What's in it for you?
We value your well-being and offer a variety of perks to support your professional and personal life:
- Flexible hours and a remote-first work environment that allows you to balance your daily life effectively.
- A home office budget to ensure your remote setup is comfortable and efficient.
- Commuter benefits to help you stay mobile and independent.
- Opportunities to connect with the team through regular company retreats and local events.
- Generous paid time off, including extra days for social engagement and time off during the holidays.
