Customer Support Agent at sofatutor GmbH

Welcome to sofatutor, where we are dedicated to making education accessible and effective for everyone. As a leading digital learning platform, we support over a million students, parents, and teachers with interactive exercises, educational games, and high-quality videos. We believe in the power of digital education to create real change, and we are constantly evolving our tools and methods to better serve our community. We foster a culture of active feedback and continuous growth, and we would love for you to join our dynamic team.

What is this role?

We are looking for a Junior Customer Support Agent to join our team on a part-time basis. This is a hybrid role based in Germany, requiring you to visit our Berlin office just two to three days per month. You will play a vital role in ensuring our users have a seamless experience on our platform, acting as the primary point of contact for our community.

What will you do?

• Provide friendly and professional assistance to our users by answering incoming inquiries via phone and email.
• Help customers navigate our website and resolve questions regarding our subscriptions, products, and current promotions.
• Maintain accurate customer records and handle various administrative tasks to keep our operations running smoothly.

What makes you a great fit?

You are a natural communicator who genuinely enjoys helping others. To thrive in this position, you should possess the following qualities and skills:

• Excellent command of the German language, both in writing and in conversation.
• A patient, clear, and empathetic approach to customer interactions.
• A structured, independent way of working and a high level of comfort with digital tools.
• A strong interest in digital products and a passion for our mission to advance online learning.

What's in it for you?

We value your well-being and offer a variety of perks to support your professional and personal life:

• Flexible hours and a remote-first work environment that allows you to balance your daily life effectively.
• A home office budget to ensure your remote setup is comfortable and efficient.
• Commuter benefits to help you stay mobile and independent.
• Opportunities to connect with the team through regular company retreats and local events.
• Generous paid time off, including extra days for social engagement and time off during the holidays.