Customer Support Advisor at Datassential

At Datassential, we bridge the gap between consumer behavior and the food service industry. By providing data-driven insights, we help restaurant operators, distributors, and food manufacturers make informed decisions that fuel growth. We are a fully remote organization, though we occasionally gather for team-building events at our office in Chicago's Fulton Market. Our culture thrives on diverse perspectives and a shared passion for all things food and beverage, from emerging latte trends to regional pizza styles.

Key outcomes

• Manage client inquiries through email, Salesforce, and Intercom, ensuring users understand how to maximize our software.
• Conduct data research and troubleshooting to resolve client issues efficiently.
• Create concise, visually appealing, and data-driven PowerPoint presentations that offer actionable business recommendations.
• Serve as the primary point of contact for our users, maintaining a professional yet engaging tone.
• Collaborate with internal teams to share customer feedback and drive product improvements.
• Oversee user permissions and assist with database maintenance and quality control tasks.
• Provide one-on-one training to help clients leverage our syndicated products for their specific business goals.

Requirements

• A bachelor's degree in a field such as Marketing, Business, Psychology, or Economics.
• One to three years of experience in a customer support, market research, or analytical role, ideally within a technology or data-focused company.
• Exceptional verbal and written communication skills, with the ability to consult effectively with diverse client groups.
• Strong analytical capabilities and the talent to translate complex data into compelling narratives.
• Excellent organizational skills and the ability to handle multiple priorities simultaneously.
• Proficiency with G Suite and intermediate knowledge of PowerPoint and Excel.

Preferred qualifications

• Previous experience working within the food service industry.
• Prior familiarity with Salesforce or Intercom.

Compensation

We offer a competitive salary and an annual bonus plan. Our benefits package is designed to support your well-being and long-term success, including:

• Medical, dental, and vision insurance, with a free employee-only plan available.
• A 401k plan featuring a dollar-for-dollar company match up to 5 percent.
• Unlimited paid time off, including recharge weekends and a company-wide break from Christmas through New Year.
• A remote work stipend.
• Wellness reimbursement programs or access to our headquarters gym.

How to apply

If you are ready to help our clients succeed through data and have a passion for the food industry, we invite you to submit your application. We look forward to reviewing your background and discussing how you can contribute to our team.