Customer Support Advisor at Glean

At Glean, we are on a mission to help one million students become better learners by 2026. We build award-winning study software that boosts confidence and learning ability, and we are proud to be one of the fastest-growing tech companies in the North. With over 100 team members across the UK and a headquarters in Leeds, we support hundreds of thousands of students at more than 800 institutions worldwide. We are looking for passionate people to join our journey as we continue to scale our impact.

The role

We are seeking an enthusiastic Customer Support Advisor to join our Customer Experience team on a contractor basis. This is a junior-level position perfect for someone who thrives in a fast-paced environment. You will work in a hybrid capacity within the United Kingdom, helping us provide world-class service during our busiest time of the year.

Core responsibilities

• Manage inbound customer inquiries while triaging more complex technical issues to the appropriate team members.
• Provide high-quality support to our diverse user base, including students and administrators at higher education institutions.
• Act as a brand ambassador by delivering friendly, accurate, and timely assistance to ensure our users have a seamless experience.

Skills and experience

To be successful in this role, you should possess a blend of technical aptitude and strong interpersonal skills. We are looking for the following qualifications:

• Previous experience in a customer-facing role, whether in SaaS, retail, or hospitality.
• Proven ability in IT troubleshooting, including familiarity with Windows and Mac systems and general system settings.
• The ability to explain technical concepts clearly to users with varying levels of computer literacy.
• A foundational understanding of GDPR and Data Protection compliance.
• Excellent communication skills, both written and verbal, with a keen eye for detail.
• A self-motivated mindset with the ability to manage your own agenda and meet service level agreements.

Compensation and benefits

The salary for this position ranges from £24,000 to £27,000. Beyond the financial package, we offer a supportive work environment that values your well-being and professional growth, including:

• Hybrid work arrangements to balance office collaboration and home focus.
• Flexible hours designed to help you work when you are at your best.

How to apply

If you are excited about our mission and believe you are a great fit for this team, we would love to hear from you. Please submit your application to be considered. Our process includes a single-stage interview with our Head of Customer Experience and a member of our recruitment team, along with a short task to prepare in advance. We aim to respond to all applicants within one week.