Customer Success at Standard Metrics

Standard Metrics, formerly known as Quaestor, is an automated financial collaboration platform designed to help investors and founders move faster and make better, forward-looking decisions. We are a dedicated team of product builders, investors, and optimists working to rebuild investor relations from the ground up. Backed by industry leaders like 8VC and Spark Capital, our platform serves as a trusted resource for many of the world's top venture capital firms. We are looking for passionate individuals to join our mission and help us continue to grow.

What is this role?

We are seeking a Senior Customer Success professional to join our team on a full-time basis. This is a remote position available to candidates anywhere. In this role, you will own the post-sales lifecycle for our high-profile clients, acting as a strategic partner to the world's best venture capital firms and startups.

What will you do?

• Cultivate and maintain long-term relationships with key stakeholders, ranging from senior executives to daily platform users.
• Proactively manage the entire customer journey, from initial deployment and adoption to growth, contract renewals, and upsell opportunities.
• Serve as the internal voice of the customer by collaborating with our product and engineering teams to ensure client feedback directly shapes our platform roadmap.

What makes you a great fit?

To succeed in this role, you should possess a strong background in Customer Experience and Relationship Management within the SaaS or Financial Services sectors. We are looking for a strategic thinker who excels at Customer Retention and possesses excellent Communication skills. You should have a proven track record of managing complex accounts and the ability to influence decision-makers at all levels of an organization.

What's in it for you?

The estimated annual salary for this position is between $170,000 and $190,000, paired with a competitive equity package. We also offer a comprehensive suite of benefits, including:

• Medical, dental, and vision insurance.
• Unlimited vacation policy and paid time off.
• Flexible working hours.
• Opportunities for professional development.
• Regular company retreats to foster team connection and innovation.
• The ability to work in a fully remote environment.