Customer Success Specialist at EMA

Are you ready to help redefine how the modern enterprise works? At Ema, we are building the next generation of artificial intelligence to empower every employee to reach their full creative and productive potential. Our Universal AI employee handles repetitive tasks, allowing teams to focus on what truly matters. Founded by serial entrepreneurs and veterans from Google, Coinbase, and Okta, we are backed by world-class investors and are growing rapidly from our roots in Silicon Valley and Bangalore.

What you bring

We are looking for a Senior Customer Success Specialist to join our team in a full-time, remote capacity. You will play a pivotal role in shaping how our enterprise clients interact with our technology. Your daily contributions will center on these core areas:

• Managing the entire customer lifecycle, from initial onboarding and product deployment to long-term adoption and relationship management.
• Acting as a strategic partner to our enterprise clients by conducting business reviews, identifying growth opportunities, and ensuring our AI solutions align with their specific business goals.
• Serving as the internal voice of the customer to our product and technical teams to ensure we are constantly improving and resolving challenges efficiently.

Requirements

Success in this role requires a blend of technical aptitude and high-level relationship management. We are looking for someone with at least five years of experience in Customer Success, specifically within the Enterprise SaaS space. You should have a solid grasp of artificial intelligence concepts and the ability to clearly explain their value to diverse stakeholders. Exceptional communication, negotiation, and strategic thinking skills are essential for this position. We value candidates who are self-starters, possess a strong bias for action, and are comfortable working in a fast-paced environment where everyone contributes as an individual contributor. Proficiency in English is required.

What we offer

Joining Ema means becoming a foundational member of a team leading the charge in the agentic AI space. We foster a culture of ownership where you are encouraged to solve problems independently and measure the impact of your work. Our benefits include:

• The flexibility of remote work.
• The opportunity to be a founding member of our Customer Success team.

How to Apply

If you are a hustler who thrives on achieving aggressive goals and wants to help shape the future of enterprise AI, we would love to hear from you. Please reach out to our team to share your background and why you believe you would be a great fit for our mission.