Customer Success Manager
On-site
Full Time
#Technology
#Advertising
#Onboarding
#Data Analysis
#CRM
#Coaching
#Account Management
We are looking for a dedicated Customer Success Manager to join our team on a full-time, on-site basis in the United Kingdom. Our company operates a dynamic media platform that serves as a vital bridge between agencies and brands. We help agencies showcase their expertise, publish thought leadership, and connect with the brand market through high-traffic marketing channels. If you thrive on building long-term relationships and have a passion for the creative sector, we want to hear from you.
Responsibilities
- Lead the onboarding process for new agencies to ensure they are set up for success from day one.
- Provide ongoing coaching and training to help our clients utilize the full capabilities of our platform.
- Maintain regular communication with clients to review performance, share data analysis, and update them on new features to drive high renewal rates.
Requirements
- At least one year of professional experience in a role such as Customer Success, Account Executive, or Account Manager.
- Strong proficiency in managing CRM systems and handling complex data sets.
- A collaborative mindset with a genuine passion for delivering first-class service to every client.
- While not required, previous exposure to the advertising or media industry will be considered a significant advantage.
- Excellent communication skills in English.
What we offer
We provide a collaborative work environment where you will be an integral part of a team working toward collective goals. You will have the opportunity to influence our commercial strategy by presenting key insights and data findings to our wider team, ensuring that our clients receive the best possible support throughout their journey with us.
