Topsort
Customer Success Manager
Hybrid
Full Time
#Retail
#Ad Tech
#Customer Success
#Account Management
#CRM Software
#Analytics
#Communication
#Presentation
#Data Analysis
#Onboarding
#Relationship Management
Topsort is looking for a Customer Success Manager
Full TimeSeniorHybridMexicoChileRetailAd TechCustomer SuccessAccount ManagementCRM SoftwareAnalyticsCommunicationPresentationData AnalysisOnboardingRelationship ManagementEnglishSpanishHybrid work
We are growing rapidly and are thrilled to invite you to join our team. At Topsort, we are on a mission to democratize the secret technologies behind walled gardens by building a privacy-first, cookie-free advertising world. We leverage modern technology and AI to make advertising intuitive and effective for everyone. Since our founding in 2021, we have expanded to five major global hubs and serve customers across 40 countries. We are a fast-paced, high-growth company that values a customer-first mentality and a collaborative, sports-team spirit where we win together.
What you'll be doing
- You will lead the end-to-end onboarding process for new agency and brand clients, ensuring they fully adopt our platform and realize its value immediately.
- You will serve as the primary advocate for your clients, nurturing long-term relationships while proactively monitoring campaign performance to provide data-driven optimization strategies.
- You will act as the voice of the customer internally, collaborating with our product and engineering teams to address feedback and drive continuous platform improvements.
What you'll bring
- You have 3 to 5 years of experience in Customer Success or Account Management, ideally within the B2B SaaS, ad-tech, or retail media sectors.
- You possess strong analytical skills and are comfortable interpreting campaign data to provide actionable insights.
- You are fluent in both English and Spanish, allowing you to communicate effectively with our diverse client base.
- You demonstrate proficiency with CRM software and analytics platforms.
- You are a proactive problem-solver who thrives in a fast-paced environment and enjoys taking full ownership of your accounts.
What you'll get
- You will enjoy the flexibility of a hybrid work environment.
- You will be part of a global, diverse team that values intellectual rigor and individuality.
- You will have access to mentorship programs, management training, and regular in-person offsite gatherings to connect with your colleagues worldwide.
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