Customer Success Manager
Remote
Full Time
#Project Management
#Digital Marketing
#CRM
#Client Relationship Management
#Onboarding
#Upselling
#Reporting
#Training
At HubSpot, we build the tools that help thousands of businesses connect with their customers and grow. Our Customer Success team plays a central role in making sure every client gets real value from the platform, and we are looking for an experienced professional to guide a portfolio of clients toward lasting success.
About the Role
We are hiring a Senior Customer Success Manager on a Full Time basis. In this remote position you will own the relationship with a set of clients, helping them adopt and expand their use of HubSpot’s CRM, marketing, sales, and service tools so they achieve measurable results.
Key Responsibilities
- Serve as the primary point of contact for your assigned clients, guiding them through onboarding and ensuring they implement HubSpot tools successfully.
- Build and nurture long-term relationships by understanding each client’s business goals and tailoring solutions that drive adoption and growth.
- Track client usage and performance metrics, proactively address issues, and identify upsell and cross-sell opportunities that increase satisfaction and revenue.
Requirements
- Senior-level experience managing client relationships and delivering solutions with CRM, marketing, sales, or service platforms.
- Strong client-facing communication skills and a proven ability to translate business objectives into actionable HubSpot strategies.
- Hands-on experience with onboarding, training, reporting, and identifying growth opportunities for clients.
- Fluency in English.
Location
This role is fully remote and open to candidates located anywhere.
Compensation and Benefits
We offer the flexibility of remote work so you can contribute from the location that suits you best.
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