Customer Success Manager at S-RM

At S-RM, we are dedicated to helping our clients navigate complex risks through our specialized Polus suite of managed cyber services. As we expand our Managed Cyber Security Services practice, we are building a team that bridges the gap between technical expertise and client success. We are looking for a dedicated professional to help us maintain high levels of satisfaction while driving the growth of our managed services offerings.

The role

We are seeking a Senior Customer Success Manager to join our team on a full-time basis. This is a hybrid position based in the United States. You will serve as the primary advocate for our corporate customers, using your independent judgment to manage complex relationships and ensure our clients derive maximum value from our solutions.

Core responsibilities

• Act as the main point of contact for key clients, managing the entire customer lifecycle from onboarding to long-term renewal.
• Drive revenue growth by identifying expansion and cross-selling opportunities in collaboration with our consulting and technical teams.
• Design and implement scalable processes to optimize customer support, retention strategies, and overall account management efficiency.

Skills and experience

To be successful in this role, you should possess a strong foundation in account management and a desire to grow within the cybersecurity sector. While specific technical experience in cyber security is not required, a genuine interest in the field is essential. We value the following qualifications:

• Proven ability to build and maintain relationships with both technical and non-technical stakeholders.
• Experience in developing proposals, managing pricing, and participating in the RFP process.
• Proficiency with business tools, including Salesforce and spreadsheet software.
• A self-starting mindset with the ability to operate independently in a fast-paced, evolving environment.
• Strong analytical skills related to business intelligence and process development.

Compensation and benefits

We are committed to the well-being of our team members and offer a comprehensive package designed to support both your professional and personal life:

• Medical, dental, and vision insurance for you and your family.
• Life insurance coverage.
• Paid time off to ensure you maintain a healthy work-life balance.
• Hybrid work environment with flexible hours.
• Access to an employee assistance program and various wellness programs to support your mental and physical health.

How to apply

If you are passionate about customer success and eager to contribute to a growing cybersecurity practice, we would love to hear from you. Please submit your application to join our team and help us shape the future of our managed services.