Customer Success Manager
70k - 110k USD
On-site
Full Time
#Marketing
#Account Management
#Digital Analytics
#Business
Welcome to Bloomreach. We are the world’s number one Commerce Experience Cloud, and we empower global brands to create customer journeys so personalized they feel like magic. With a suite of products including AI-driven search, a headless CMS, and advanced marketing automation, we help over 850 major brands like Puma and Albertsons drive meaningful growth. We have recently secured $175 million in Series F funding, bringing our total valuation to $2.2 billion, and we are looking for a talented Customer Success Manager to join our team in the United States.
What you'll be doing
- You will manage a portfolio of client accounts, acting as a trusted advisor to ensure our solutions align perfectly with their business goals and long-term strategy.
- You will lead essential success planning, business reviews, and status sessions to maintain strong, mutually beneficial partnerships.
- You will proactively identify risks, manage the path to resolution, and serve as a primary advocate for your clients within our organization.
What you'll bring
- You have 2 to 5 years of experience in B2B or B2C SaaS, specifically within e-commerce analytics or marketing.
- You possess a deep understanding of business trends and the ability to quickly grasp complex client business models.
- You are proficient in Marketing, Account Management, Digital Analytics, and general Business strategy.
- You are a fluent English speaker who thrives in ambiguous situations and takes pride in your ability to self-organize.
What you'll get
The base salary range for this position is $70,000 to $110,000. In addition to your salary, you will receive the following benefits:
- Comprehensive medical insurance.
- Dental insurance coverage.
- Vision insurance plans.
