Customer Success Manager at Qwilr

At Qwilr, we have reimagined document creation by replacing static PDFs with beautiful, interactive web pages that include e-sign and payment capabilities. Our platform integrates seamlessly with CRMs to help businesses work more efficiently, and our consistent growth and low churn rates reflect the value we provide to our customers.

Responsibilities

• Guide new customers through the onboarding and training process to ensure they get up and running quickly.
• Oversee a portfolio of over 150 accounts, driving product adoption to ensure clients reach their business goals.
• Proactively engage with your accounts to keep them informed about new features and ensure overall platform health.
• Protect our revenue by mitigating churn risks and identifying opportunities for account expansion in partnership with our sales team.
• Maintain deep expertise in the Qwilr platform to provide high-quality enablement and support.
• Use Vitally to track your daily activities, manage renewal forecasts, and document customer interactions.
• Collaborate across our product, design, and support teams to advocate for customer needs and improve the user experience.

Must-haves

• Two to three years of experience as a Customer Success Manager within a B2B SaaS environment.
• A proven track record of managing a dedicated portfolio, growing revenue, and preventing churn.
• Strong technical aptitude and the ability to learn new software tools quickly.
• A data-driven mindset with a proactive approach to solving problems.
• High emotional intelligence and a hospitality-focused attitude toward client service.
• Excellent communication skills, including experience conducting effective meetings over Zoom.
• The ability to thrive in a remote work environment while managing your time autonomously.
• Fluency in English.

Nice-to-haves

• Prior experience working with Vitally or other customer success platforms.
• Familiarity with Qwilr or similar sales proposal software.

Benefits

• Full-time, remote position that can be performed from anywhere.