Customer Success Manager at Circles.Life

Are you ready to help us transform the telecommunications industry from the inside out? Since 2014, our team at Circles has been building a global technology platform that empowers operators to launch and scale successful digital brands. We have already disrupted the market with our own brand, Circles.Life, and we are now working with partners in 14 countries to bring seamless digital experiences to millions of users. With the backing of world-class investors like Sequoia and Founders Fund, we are looking for passionate individuals to join our journey and help us redefine what is possible in the telecom space.

What you bring

We are seeking a Senior Customer Success Manager to join our team in Mexico on a full-time basis. In this role, you will bridge the gap between our advanced technology and our partners, ensuring they get the most value out of our platform. Your work will be central to our mission of providing top-tier service in the telecommunications sector.

• You will partner with our technical teams to manage key accounts, focusing on long-term satisfaction and retention.
• You will provide expert guidance and technical support to help our clients navigate our complex telecom and MVNO product offerings.
• You will work closely with our internal engineering and product departments to solve technical challenges and implement effective solutions for our partners.

Requirements

To be successful in this role, you should have a strong technical foundation and a natural ability to build relationships. We require a bachelor's degree in a field like Computer Science or Telecommunications, paired with at least six years of experience in a technical, customer-facing position. You must be fluent in both English and Spanish to effectively communicate with our diverse client base. We are looking for someone who understands mobile network technologies like 5G and LTE, is comfortable with CRM and ticketing systems, and possesses the analytical mindset needed to explain complex technical concepts to any audience. Having certifications like ITIL or CompTIA Network+, as well as experience with cloud technologies and regulatory compliance, will certainly make your application stand out.

What we offer

We are committed to supporting our team members as they grow their careers and tackle new challenges. While we focus on building a collaborative environment, we also value the expertise you bring to our global mission.

• The opportunity to work with a high-growth company backed by industry-leading investors.
• A chance to influence the digital transformation of the telecommunications industry across multiple international markets.
• A collaborative work environment that encourages professional development and the sharing of best practices.

How to Apply

If you are excited about the future of telecommunications and want to play a key role in our continued growth, we would love to hear from you. Please submit your application to be considered for this position, and we look forward to reviewing your background and discussing how your skills can help us achieve our goals.