Customer Success Manager at Sift

Join Sift, the AI-powered platform that defines the standard for digital trust. We process over one trillion events annually to help more than 700 major brands, including Poshmark, Yelp, and DoorDash, grow their businesses without the fear of fraud. Our team is a group of creative product experts who bridge the gap between complex technical challenges and strategic business value, ensuring our customers thrive in an increasingly digital world.

Role at a glance

We are looking for a Senior Customer Success Manager to join our team on a full-time basis. This is a remote position open to candidates located anywhere, provided you are fluent in English. You will serve as a trusted advisor, acting as the primary point of contact for our customers and advocating for their needs within our organization.

Your impact

• Drive customer value: Own the relationship with your book of business by identifying technical and business challenges, ensuring our solutions directly contribute to customer success and ROI.
• Champion the product: Maintain deep expertise in our Digital Trust and Safety solutions, providing initial debugging support and sharing best practices to optimize customer integrations.
• Advocate for the user: Serve as the internal voice of the customer, using your insights to influence product development and improve the overall experience for our global client base.

What you'll need

To be successful in this role, you should bring a blend of technical expertise and relationship-building skills. We are looking for candidates who possess the following:

• At least 8 years of experience in customer success, account management, or a similar customer-facing role.
• Strong technical acumen, specifically with SaaS products, APIs, and a foundational understanding of cybersecurity.
• A proven track record of managing a book of business, retaining revenue, and conducting strategic business reviews.
• Exceptional communication skills, with the ability to translate complex technical concepts for both fraud analysts and C-suite executives.
• A proactive, self-starting mindset with a demonstrated ability to work independently and influence change across diverse organizations.
• Experience within the fraud or payments ecosystem is considered a significant advantage.

Perks and compensation

We are committed to supporting our team members both personally and professionally. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance.
• A 401k retirement plan.
• Wellness programs to support your health.
• Tuition reimbursement for your professional development.
• Flexible hours and paid time off to ensure a healthy work-life balance.
• A fully remote work environment.