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SurePay
Customer Success Manager
Hybrid
Full Time
#Fintech
#Payments
#SaaS
#Customer Success
#Relationship Management
#Technical Acumen
#APIs
#Communication
SurePay is looking for a Customer Success Manager
Full TimeSeniorHybridNetherlandsFintechPaymentsSaaSCustomer SuccessRelationship ManagementTechnical AcumenAPIsCommunicationEnglishHybrid workPaid time offProfessional developmentFlexible hoursCompany retreats
At SurePay, we are dedicated to protecting businesses and their customers from the growing risks of global payment fraud. Since launching in 2016 as a Rabobank startup, we have established ourselves as the European market leader in preventing misdirected payments, and we are now focused on scaling our impact globally while fostering a collaborative, innovative team environment.
Responsibilities
- Take full ownership of your book of business, focusing on building long-term, strategic partnerships with banking clients and high-value, Tier 1 accounts.
- Drive the adoption and utilization of our platform to ensure clients gain the maximum possible value from our services.
- Monitor client performance and usage metrics continuously to identify new opportunities and potential risks.
- Lead product training sessions and develop resources to help clients optimize their use of our technology.
- Manage the reporting process, including preparing for and leading Quarterly Business Reviews.
Must-haves
- At least 3 years of experience in a Customer Success role within the Fintech, Payments, or SaaS sectors, specifically working with enterprise clients.
- Strong technical acumen, including the ability to discuss API integrations and technical concepts with confidence.
- Proven ability to manage complex relationships and act as a strategic advisor to your clients.
- Excellent verbal and written communication skills, with a focus on active listening and effective presentation.
- A pragmatic, flexible approach to working within a fast-paced, growing company.
- Fluency in English.
Benefits
- A personal benefits budget equal to 8% of your salary, which can be used for professional development, extra time off, or additional pay.
- 25 days of paid holiday.
- A hybrid work environment with one day per week in our Utrecht office.
- Flexible working hours to support a healthy work-life balance.
- Comprehensive pension plan and coverage for travel costs via an NS Business Card.
- All necessary hardware, including a MacBook Pro and an iPhone.
- Regular company retreats, team meetups, and Friday drinks.
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