Customer Success Manager at Adstronauts GmbH

We are the Adstronauts GmbH, a leading consultancy and service provider specializing in performance marketing for the e-commerce sector. Based in the heart of Hannover, we help online retailers across the DACH region achieve sustainable growth through data-driven advertising strategies. We pride ourselves on delivering measurable results and maintaining a reliable, supportive team environment. We are currently looking for a motivated individual to join us as a Customer Success Manager on a full-time, on-site basis to help us nurture our client relationships and ensure our marketing strategies are executed to the highest standard.

What you'll be doing

• You will serve as the primary point of contact for our clients, managing their inquiries and ensuring they receive prompt, accurate assistance.
• You will act as the vital link between our clients and our internal fulfillment team to guarantee seamless project execution.
• You will take ownership of the client onboarding process and maintain strong, lasting relationships through regular updates via phone and video conferencing.

What you'll bring

You do not need to be an expert on day one, as we provide intensive training to help you master all necessary skills within a few weeks. However, we are looking for the following qualifications:

• A completed degree or vocational training in a relevant field, or equivalent professional experience if you are a career changer.
• Excellent communication skills in German, both written and verbal, combined with a high level of empathy.
• A disciplined approach to work, the ability to follow established processes, and the resilience to handle pressure effectively.
• A strong team-oriented mindset and a quick, eager approach to learning.
• While not mandatory, previous knowledge in areas such as online marketing, coaching, or consulting is considered a plus.

What you'll get

• A secure position within a highly motivated and supportive team.
• Comprehensive guidance and mentorship from our leadership and colleagues throughout your onboarding and beyond.
• A modern, air-conditioned office space located in central Hannover with top-tier equipment.
• Significant opportunities for professional advancement, as we prioritize internal promotions and are actively looking to develop future leaders from within our growing team.