Customer Success Manager at GreenFlux

The company 

Smart Electric Vehicle Charging Solutions. That’s the business we are in! 

GreenFlux offers a cloud-based charge point management SaaS solution. This software platform enables Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to successfully launch their respective businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric vehicles and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues. 

GreenFlux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group. 

The job

As one of our Customer Success Managers, you will be responsible for a set of international clients, who you will guide through our full GreenFlux customer experience. This means that you will be responsible for these clients from just before contract signing, onboarding and for their extensive growth.

You will be the main point of contact for our internal organization and your clients. You will therefore organize and plan onboardings and platform deliveries, give trainings, facilitate a smooth handover to the support team and you are commercially responsible for upsells and expansion of your customer portfolio. From managing timelines of multiple teams, being responsible for arranging a smooth invoicing process, and making sure our customers get comfortable with our product and see the potential to become world’s leading CPOs and eMSPs. You do it all for our customers to grow and take the next step within their customer journey and lifecycle within GreenFlux. You will also be the main escalation point whenever there are major issues in your clients’ support activities.

We offer an exciting mix between project and account management in which no day will be the same and you’ll be able to take our clients on an epic journey!

Tasks

· Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer’s lifetime.

· Take customer success reviews periodically and resolve concerns with the assistance of the Technical Support Team.

· Meet all the monthly or weekly targets, including maintaining high unit renewal rates.

· Efficiently plan and prioritize customer activities and follow up in a timely fashion.

· Foresee and identify the expansion, upsell and cross-sell opportunities and partner with sales to close such deeds.

· Act as the liaison with the technical team, accounting teams and other areas of the business to ensure the best of customer satisfaction.

· Study the current customer needs, market activities, industry trends, and forecast product improvements

· Make sure that every customer gets the value that Greenflux promises to deliver to their customers.

· Identify new opportunities for the clients and work with account executives to aid the sales process.

· Regular quality control of master data as well as reconciliation with customers, if necessary.

We are looking for a proactive colleague, someone who isn’t afraid to continuously take initiative and anticipate which step to take next. With a commercial view on an existing customer base. Your work style can be described as both analytical and with a great eye for detail. You ask the right critical questions at the right moment, can be persuasive, but are also easy-going and reliable in your communication. Being part of a scale-up environment, you make use of your strong self-starting skills and flexible mindset to keep your head cool.

You have

· Bachelor or Master degree, preferably relating to Commercial or Environmental/Sustainable studies;

· At least 2 years’ experience in a similar role for B2B/SAAS services;

· Commercial experience to let existing customers grow with up- and cross sells

· Experience in Project Management and delivering results;

· Affinity with the EV or energy sector;

· Professional fluency in German and/or Easter European one;

· A sustainable mindset!

Our offer

Working at GreenFlux means working in a dynamic, innovative, and informal organization, where new ideas and developments move quickly, and each day brings new opportunities and challenges. At GreenFlux, you’ll have the chance to actively contribute to a sustainable future! 

 
Join our revolution in mobility and energy!