Customer Success Manager, GameRefinery at Liftoff

We are looking for a highly skilled and motivated Customer Success Manager to join GameRefinery. GameRefinery is a leading provider of feature level data in the mobile games market. We help our clients delve into the very building blocks of mobile games to uncover the drivers behind success. Leading mobile game studios, and publishers use GameRefinery for portfolio strategy, market analysis and benchmarking. You will be responsible for managing the Customer Success operations of GameRefinery services targeted to different stakeholders in the mobile game ecosystem. Duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. This position will put you at the forefront of the fast-growing mobile game and big-data industries and give you the opportunity to work with the most dynamic game companies in the world—from large international companies to start-ups that are working on the next big thing.

Responsibilities:

• You manage, grow and renew assigned accounts.
• You are responsible for the entire customer lifecycle; provide excellent onboarding experience, drive & expand platform usage, execute business reviews.
• You build and execute account plans, assess churn risk and lead efforts to turn around at-risk accounts. 
• You cultivate GameRefinery usage within accounts and provide best practices and day-to-day support for our users.
• You develop trusted advisor relationships with power users, decision makers and executive buyers.
• You navigate clients organizational structures, understand their use cases, define success criteria and ensure business value delivery.
• You engage with internal stakeholders (analysts, sales, marketing, product) to maximize business opportunities and help us improve GameRefinery products.

Requirements: 

• Bachelors Degree
• You bring a minimum of 2 years of customer-facing experience in SaaS interfacing with executives and a wide range of stakeholders in gaming companies.
• You're a business savvy person able to strategize the accounts, understand customers' needs and translate them into data offering and product requirements.
• You have a strong passion for mobile games and solid understanding of the current market trends in gaming.
• You are a self motivated person with good time management skills, who enjoys working in a small, fast-paced team where you can take initiative and accountability, and generate results every day.
• You are analytical and have strong presentation and communication skills.
• Fluency in Chinese and English is a must. Japanese is a strong plus.
• Last but not least, you are a team player and fun to work with 

Working at Liftoff is fast-paced, fun, and challenging, and we thrive on innovation, both with our product and with processes. Come join our team and help shape the future of mobile marketing. If this role sounds interesting to you, we would enjoy hearing from you.

Preferred location for this position is Singapore.

Liftoff's compensation strategy includes competitive market rate along with equity and benefits and perks that will give our employees what they need to do their best work.  In order to ensure teams are compensated fairly for the work performed, we map out specific levels and take into consideration the cost of labor within each location.

The annual pay range for this position in Singapore is: OTE (On-Target Earnings = base + bonus) of 62,000 - 105,000 RMB
Note: There is a commission on upsell renewals on top of OTE. =)

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