Customer Success Manager, GameRefinery at Liftoff

Are you ready to help shape the future of the mobile gaming industry? We are looking for a passionate and driven Customer Success Manager to join the GameRefinery team, a specialized division of Liftoff. As a leading growth acceleration platform, Liftoff supports over 6,600 mobile businesses globally, and GameRefinery provides the essential data insights that help top studios and publishers succeed in a competitive market. If you are eager to work at the intersection of big data and mobile entertainment, we would love to have you on our team.

What you bring

In this mid-level, full-time role, you will be the primary point of contact for our clients, ensuring they derive maximum value from our services. While this position is remote, our preferred location for this role is Singapore. You will utilize your expertise in SaaS, market analysis, and relationship building to drive success across the mobile game ecosystem. Your primary responsibilities will include:

• Managing the entire customer lifecycle, from providing a seamless onboarding experience to driving platform adoption and conducting regular business reviews.
• Building and executing strategic account plans, proactively assessing churn risk, and leading efforts to support at-risk accounts.
• Developing trusted advisor relationships with key decision makers and executive buyers while collaborating with our internal product and marketing teams to improve our offerings.

Requirements

We are looking for a candidate who combines analytical rigor with strong interpersonal skills. You should hold a Bachelor’s degree and possess at least two years of customer-facing experience in the SaaS sector, specifically working with stakeholders in the gaming industry. You must be a self-motivated professional who excels at translating customer needs into product requirements. Fluency in English and Chinese is required for this role, and proficiency in Japanese is considered a significant advantage. The ideal candidate is a team player who is comfortable navigating complex organizational structures and thrives in a fast-paced, results-oriented environment.

What we offer

We believe in compensating our team fairly based on their location and the value they bring to the company. For this position based in Singapore, the annual on-target earnings range is 62,000 to 105,000 USD, with additional commission opportunities available on upsell renewals. Beyond financial compensation, we provide a supportive and innovative work environment that includes the following:

• The flexibility of remote work.
• Access to competitive equity packages.
• A dynamic, challenging, and fun culture that encourages professional growth.

How to Apply

If you are excited about the prospect of working with some of the most innovative companies in the mobile game industry, we encourage you to reach out. We are eager to learn more about your background and how your skills can contribute to our continued growth. Please submit your application through our official portal to begin the process.