Customer Success Manager -Europe
On-site
Full Time
#Customer Success
#SaaS
#AI
#Communication Skills
#Analytical Mindset
Ready to shape how leading enterprises across Europe harness the power of conversational AI? At Enterprise Bot, you’ll join a fast-growing scale-up that has delivered advanced automation to global names like SIX Group, SWICA, and Generali since 2017. Our team of more than 50 specialists builds solutions that streamline customer contact, automate workflows, and unlock new revenue for ambitious organizations.
Role at a glance
We are hiring a Customer Success Manager - Europe on a full-time, mid-level basis. The role is on-site in Germany and conducted primarily in English.
Your impact
- Guide new clients through smooth onboarding so they quickly realize value from our AI and SaaS platform.
- Drive ongoing engagement by understanding client goals and aligning our solutions to deliver measurable results.
- Spot expansion opportunities, coordinate with sales on renewals and upsells, and champion customer needs inside the company.
What you'll need
A bachelor’s degree in business administration, computer science, or a related field, plus three to five years of customer success experience, ideally in SaaS. Background in AI or automation is a strong advantage. You bring clear communication and presentation skills, an analytical approach to data, proven ability to juggle multiple accounts, and a genuine passion for helping clients succeed. Team collaboration comes naturally to you, and you thrive in a fast-moving, cross-functional environment.
Perks and compensation
- Work alongside a diverse, global team that values collaboration and outstanding client service.
- Competitive salary with clear opportunities for career growth.
- Access to state-of-the-art engineering tools in a culture that blends purpose, challenge, and enjoyment.
