Customer Success Manager - Enterprise at GoGuardian

At GoGuardian, we are dedicated to creating a future where every learner is prepared and inspired to tackle the world's most significant challenges. Our suite of learning solutions is purpose-built for the K-12 sector, providing school leaders with the tools they need to foster effective teaching and equitable engagement while ensuring student safety. We are an outcomes-focused organization, and our remote team is composed of diverse, mission-driven individuals who are committed to improving learning environments one classroom at a time. We value accountability, collaborative problem-solving, and a culture that encourages everyone to bring their authentic selves to work.

Key outcomes

• Manage and nurture a portfolio of enterprise accounts to ensure high retention rates and secure contract renewals.
• Identify and execute expansion opportunities by upselling and cross-selling our product suite to meet the evolving needs of our customers.
• Lead new customers through the onboarding process, ensuring a smooth transition and driving long-term product adoption.
• Monitor customer health and engagement metrics to proactively mitigate churn risks and provide personalized support.
• Act as a strategic advocate for your customers, providing internal feedback to our product teams to drive continuous improvement.
• Maintain high data accuracy within Salesforce, including precise opportunity forecasting and pipeline management.
• Collaborate with New Business Managers to develop and implement strategic growth plans for your assigned regions.
• Consistently meet or exceed quarterly and annual ARR targets through diligent account management.

Requirements

• At least 3 years of professional experience in customer success, account management, or a client-facing sales role.
• Strong proficiency with Salesforce, including the ability to manage forecasts and build reports.
• Proven ability to navigate complex customer objections and negotiate value-based outcomes.
• Experience managing renewal and expansion motions while delivering against revenue targets.
• Excellent communication skills in English and a passion for the education technology landscape.
• Ability to work effectively in a remote, fast-paced, and dynamic environment.
• Willingness to travel up to 30% of the time as required.

Compensation

The total targeted earnings for this position is $120,000. Our comprehensive benefits package includes:

• Medical insurance and 401(k) matching.
• Equity compensation.
• Flexible hours and paid time off.
• Wellness programs and work-from-home support.

How to apply

If you are a proactive professional eager to make a meaningful impact in the education sector, we invite you to apply to join our team. We look forward to learning more about your unique experience and how you can contribute to our mission at GoGuardian.