Customer Success Lead at Datenna

Are you ready to help shape the future of national security by bridging the gap between advanced technology and critical intelligence? At Datenna, we are a fast-growing scale-up that leverages open-source intelligence and artificial intelligence to provide governments with deep insights into the techno-economic landscape of China. We are looking for a dedicated professional to join our team and make a tangible impact on how our clients understand and navigate complex global challenges.

What you bring

As our Customer Success Lead, you will operate in a full-time capacity within a hybrid work environment based in the United States. You will be responsible for managing high-level relationships and ensuring our platform delivers consistent value to our partners in the defense and intelligence sectors. Your core responsibilities will include:

• Leading and mentoring a growing team to build scalable processes and ensure exceptional client outcomes.
• Managing strategic relationships with senior decision-makers to position our platform as a vital asset for their operations.
• Driving account growth and retention by aligning our product strategy with the specific needs of our users.

Requirements

We are searching for someone with over a decade of experience in client-facing roles or account management, specifically with a background in leading high-performing teams. You should possess a data-driven mindset and the ability to translate complex information regarding China’s industrial and military landscape into actionable insights. Proficiency in Mandarin Chinese is highly valued, as is experience working within the U.S. defense or intelligence community. Excellent communication and presentation skills are essential, as you will frequently engage with C-level stakeholders. Please note that U.S. citizenship is required for this role, and eligibility for a security clearance is preferred.

What we offer

We believe in fostering a supportive and collaborative environment where our team members can thrive. Joining us means becoming part of a close-knit group of professionals dedicated to innovation.

• A hybrid work model designed to provide flexibility.
• The opportunity to work from anywhere in the world for one week each year.

How to Apply

If you are passionate about using AI and OSINT to solve critical national security problems, we would love to hear from you. Please reach out to our team to start a conversation about how your skills and experience can help us continue to grow and succeed.