Customer Success Generalist at Xendit

Are you ready to help build the future of financial infrastructure in Southeast Asia? At Xendit, we are dedicated to making payments simple, secure, and accessible for everyone. Since 2015, we have grown rapidly to support thousands of businesses, ranging from individual entrepreneurs to large multinational enterprises. We process millions of transactions every month, and we are proud to be backed by world-class investors and recognized as one of the fastest-growing companies by Y-Combinator. If you are passionate about technology and customer care, we would love for you to join our team.

What you bring

We are looking for a Junior Customer Success Generalist to join our team in Malaysia on a full-time, on-site basis. In this role, you will be the primary advocate for our users, ensuring they receive exceptional support while helping us refine our products through valuable insights. You will work within the fintech space, utilizing tools like Zendesk, Freshdesk, Zoho, Splunk, Redash, and Postman to manage inquiries and analyze data. Your core responsibilities will include:

• Managing customer inquiries across multiple channels including email, WhatsApp, Slack, and live chat to provide timely resolutions.
• Analyzing transaction statuses and operational data to troubleshoot issues and escalate concerns to the appropriate internal stakeholders.
• Contributing to operational excellence projects by identifying recurring customer pain points and proposing data-driven improvements.

Requirements

Success in this role requires a blend of technical aptitude and strong interpersonal skills. We are looking for someone who is highly responsive, analytical, and capable of maintaining a calm, empathetic demeanor when assisting customers. You should be comfortable working in a fast-paced environment and willing to support our Midnight and Dawn shifts, which include nights, weekends, and public holidays. Candidates should hold a bachelor’s degree in fields such as engineering, management, finance, accounting, communications, or computer science. While we welcome eager fresh graduates, we prefer those with at least one year of experience in B2B customer operations or relationship management within financial institutions. Proficiency in English is essential for effective cross-team collaboration.

What we offer

We provide a dynamic environment where you can grow your career alongside some of the brightest minds in the fintech industry. While we do not have specific salary figures to share at this time, we offer a unique opportunity to work with cutting-edge payment infrastructure and make a tangible impact on the growth of businesses across the region.

How to Apply

If you are excited about the prospect of solving complex puzzles and delivering world-class support, we encourage you to reach out. Please submit your application to be considered for this position. We look forward to reviewing your background and discussing how you can contribute to our mission of transforming payments in Southeast Asia.