Customer Success Analyst at Asksuite

At Asksuite, we are proud to have created the world's first AI-powered chatbot specifically designed for the hospitality industry. For six years running, we have been recognized as the top platform in the tourism sector, helping hotels automate their guest communication 24/7 across multiple channels. Our omnichannel platform brings all human interactions into one unified interface, and today we support clients in over 80 countries. With a global team of approximately 150 talented individuals, we have been named the 7th best company to work for in Santa Catarina by Great Place to Work and the number one tech company in the global tourism sector by the Hotel Tech Awards. We are looking for a motivated professional to join our team and grow alongside us.

About the Role

We are looking for a Customer Success Analyst to join our team on a full-time basis. This is a mid-level position where you will play a vital role in ensuring our clients receive the best possible experience with our platform. You will act as a key partner to our customers, helping them derive maximum value from our technology while maintaining strong, productive relationships.

Key Responsibilities

• Proactively manage a portfolio of clients, identifying opportunities to provide solutions and ensuring their success with our platform.
• Conduct regular alignment meetings and training sessions to showcase new features and ensure clients are getting the most out of our tools.
• Handle contract negotiations and work to reverse potential churn by demonstrating the ongoing value of our services.

Requirements

To be successful in this role, you should have a solid background in customer success or the hospitality industry. We value candidates who are curious, resilient, and highly organized.

• Proven experience in the hospitality sector or in a customer success role within a SaaS company.
• Fluency in both Portuguese and Spanish is required, with strong verbal and written communication skills.
• A degree in any field, whether completed or currently in progress.
• A proactive mindset with a focus on results, negotiation, and effective problem solving.
• Availability to work 40 hours per week in a hybrid model.

Location

This position is based in Florianópolis, Brazil, and operates under a hybrid work arrangement.

Compensation and Benefits

We believe in supporting our employees both professionally and personally. By joining our team, you will have access to a comprehensive benefits package designed to promote well-being and development.

• Medical and dental insurance.
• Life insurance and an employee assistance program.
• Flexible working hours and a birthday day off.
• Relocation assistance if needed.
• Opportunities for hybrid and remote work.
• Paid time off.