Customer Success Account Executive at Liquibase

We are Liquibase, the industry leader in Database DevOps. With over 100 million downloads, our software helps global teams speed up their software delivery by automating database updates, security, and governance. We are looking for a Senior Customer Success Account Executive to join our remote-first team and manage relationships with our Enterprise and Fortune 500 clients.

Responsibilities

• Cultivate strategic partnerships with VP and C-suite executives to ensure they realize the full value of our platform.
• Create and implement success strategies that boost product adoption and identify expansion opportunities.
• Act as a trusted advisor and advocate for your customers while managing renewal cycles to protect existing revenue.
• Develop comprehensive territory plans and manage your sales pipeline with precision.
• Maintain accurate deal information and customer data within HubSpot.
• Collaborate closely with our VP of Sales and Technical Advisors to align on territory strategy and drive product growth.
• Engage directly with customers and executives, including periodic onsite visits.

Must-haves

• At least 5 years of experience in technical sales, customer success, or technical account management, specifically with quota responsibility.
• A proven history of building new pipeline within existing accounts and managing renewals for large-scale customers.
• Working knowledge of DevOps toolchains, CI/CD processes, and database management workflows.
• Demonstrated ability to build relationships at the executive level while remaining comfortable speaking with hands-on engineers.
• A genuine curiosity about the technical challenges faced by modern engineering teams.
• A Bachelor's degree or an equivalent combination of professional experience.

Benefits

• Remote work environment with a focus on a healthy, collaborative culture.
• Home office budget to help you set up your workspace.
• Meaningful equity compensation.
• Comprehensive medical, vision, and dental insurance plans.
• Generous paid time off and holiday schedule.
• 401k match program for US-based employees.
• Clear pathways for professional growth within the company.