Customer Solutions Engineer at OpenFin

Customer Solutions Engineer

Location: Sydney, Australia (Hybrid-Remote)

External Recruiters - Please see notice at bottom prior to contacting.

This position is hybrid-remote, with the expectation of being on-site with clients in Sydney and the surrounding region as needed. Occasional travel to our corporate office(s) in London and NYC are expected (subject to your existing legal right to work within the jurisdiction).

About OpenFin

OpenFin is a high-growth enterprise productivity tech company backed by the world’s largest banks and most respected FinTech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, SC Ventures, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners. OpenFin’s mission is to make digital work frictionless and delightfully productive, wherever you are. We provide a digital workspace platform, built on Google Chromium, that unifies experience, streamlines workflow and improves productivity Today, over 4,000 apps across 675,000 users run on OpenFin, and with the company recently completing a Series D funding round, OpenFin is set for continued growth and expansion.

About the Role

OpenFin is growing and we are looking for an experienced Full Stack Developer/ Customer Solutions Engineer to join us! At the core of this role, you will assist in facilitating the adoption of our growing product offering across enterprise organizations. This will involve working closely with customers as well as the Engineering, Product and Customer Success teams, to ensure clients are achieving successful implementations. Through your collaborative interactions with our teams and clients, you will play an active role in shaping the customer experience from start to finish. Your influence and thoughtful technical expertise will assist customers at all levels in understanding OpenFin capabilities. Through your efforts, you will help establish OpenFin as the leading web-based platform for the enterprise desktop.

Responsibilities

• Technical Aptitude & Know-How:
• Collaborate with our customers to demonstrate OpenFin’s core API capabilities and product offerings.
• Help drive customer architecture and implementation of full stack solutions using OpenFin software.
• Assist in answering technical questions associated with client technology stacks and demonstrate value in how OpenFin ties into, and improves business workflows. 
• Client Onboarding and development: 
• Work with client teams to facilitate rapid uptake of OpenFin through tools and materials for teams beginning their implementation projects.
• Perform regular check-ins with teams, host training sessions and provide assistance where necessary. 
• Working with customer teams, help design and build customer specific software solutions using JavaScript, TypeScript, React, Angular and other technologies as needed. 
• Superior Communication: 
• Maintain excellent customer facing verbal and written communication skills and properly route information, acting with a sense of urgency,  to expedite critical needs for both existing customers and prospective customers. 
• Provide after hours/weekend on-call support and assistance as needed to facilitate US/UK teams to address customer production issues

What We’re Looking For

• A minimum of seven plus years of software development experience in a customer facing environment
• Excellent communication and time-management skills
• Confident command of JavaScript/TypeScript and a strong technical aptitude with the ability to understand complex technology requirements
• Experienced in building, integrating and supporting large single page applications
• Must be comfortable navigating competing demands for concurrent projects and willing to take a lead role on ensuring delivery of priorities
• A genuine passion for supporting technical implementations, across a range of technology solutions
• Experience in any of the following would be both preferred and beneficial: Electron, PWAs, .NET & Java. 
• A big plus for experience working with OpenFin products and/or relevant tooling 
• An interest in web development and how new standards can help build richer applications.
• You are excited about an opportunity that challenges you to be disciplined, while solving unique technical problems and being responsive in a customer focused and context shifting environment. 

Life at OpenFin 

At OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. We pride ourselves on our friendly, diverse, understanding and supportive culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences. Getting to know each other and forming relationships is important, which is why we regularly host offsite events, happy hours and virtual social hours, in addition to having a variety of Employee Resource Groups to participate in. Our environment is conducive to a productive and enjoyable learning experience -- aligned together, moving fast and working to create compelling solutions for our clients.

Recent Awards 

*Voted "Top 50 Best Startups to Work for in the US" & "Top 50 Best Startups to Work for in New York" by BuiltIn (2024)

*Voted as a "Best Employer Award" finalist at the UK FinTech Awards (2023)

*Voted "Best FinTech Company CEO" at the FinTech Breakthrough Awards (2023)

*Voted "Best Internal Talent Team" by Financial Technologist (2023)

*Voted "Best Solution for Workflow Automation" at the Trading Tech Insight Awards (2023)

*Voted "Top Innovator Across Financial Markets" in TabbFORUM NOVA Awards (2023)

*Voted "Best User Interface Innovation" in the Risk Markets Technology Awards (2023)

*Voted "Top 100 Most Promising Private FinTech Companies" by CB Insights (2023)

*Voted "Most Influential Financial Technology Firm" by Harrington Starr (2023)

*Voted "FinTech of the Year" at the US FinTech Awards (2022)

RECRUITERS NOTICE: Recruiters - if you wish to reach out to us regarding this job posting, you may reach out to [email protected] in order for your communication to be reviewed. OpenFin will review these communications if external help is needed for a position. Agencies may not contact individuals within our organization with solicitations. Firms that do not follow these guidelines risk having all communication from their firm being blocked. We thank you in advance for your cooperation in following our process.