Customer Services Executive at Duval Associates Ltd

Imagine being part of a team that is fundamentally changing how people interact with the property sector. We are an award-winning technology startup, recognized as one of the top 100 tech companies, and we are currently riding a wave of massive growth fueled by significant venture capital investment. Based in the heart of Central London near St. Paul’s Cathedral, our office is a hub of innovation where we value professional polish, a strong work ethic, and a genuine passion for learning. We are looking for someone who wants to grow alongside us as we continue to push boundaries and redefine the industry.

The opportunity

We are looking for a Customer Services Executive to join our team on a full-time basis. This role is perfect for someone who thrives on variety, as your time will be split evenly between internal office responsibilities and meeting clients face-to-face across London. You will be the face of our company, managing incoming inquiries and nurturing client relationships. While this is fundamentally a service-focused position, you will also have the chance to engage in soft sales, cross-selling, and up-selling our product portfolios. It is an exciting chance to build your career in a fast-paced environment where your contributions directly impact our expansion.

A day in the life

• You will handle incoming customer inquiries, ensuring every client receives high-quality support and a seamless experience.
• You will manage client accounts through a mix of phone communication and face-to-face meetings throughout London.
• You will identify new opportunities within our existing client base, utilizing your skills to cross-sell and up-sell our innovative property solutions.

Who you are

You are an articulate and confident individual who takes pride in the quality of your work. You enjoy working as part of a team and are always looking for ways to improve your skills in an evolving environment. To be successful in this role, you should possess the following:

• Strong verbal and written English communication skills.
• Previous experience in customer service or sales environments.
• A professional demeanor with a focus on client management and account management.
• The ability to commute to our Central London office for a Monday to Friday schedule, typically from 10:00 am to 7:00 pm.

Why you'll love it here

We believe in rewarding hard work and dedication. You can expect a base salary of £60,000, which includes your base pay, benefits, and the potential for significant bonuses. We are committed to your well-being and offer paid time off to ensure you maintain a healthy balance. Joining us means becoming part of a company with immense imagination, solid financial backing, and a clear vision for the future of the property market.