Customer Service at ITviec

ITviec.com stands as the premier IT job portal in Vietnam. We take pride in our role of helping hundreds of thousands of technology professionals advance their careers while assisting over ten thousand companies in securing top-tier talent. Our mission is to excite the IT industry in Vietnam through exceptional hiring practices and to create a dedicated space where professionals can grow their careers. We are currently looking for a Customer Service representative to join our team in Dong Da Ward, Hanoi City, to help us nurture and maintain strong client relationships.

Key outcomes

• Identify and engage with new quality prospects.
• Manage new prospects to offer trial services.
• Coordinate and schedule meetings with our customers.
• Provide ongoing support to customers throughout their use of our services.
• Ensure customer satisfaction and assist our sales team with upsell opportunities.
• Manage tasks related to job postings on our platform.
• Handle sales operations, including documenting phone inquiries and other administrative duties.
• Interact professionally with HR leaders from Vietnam’s top IT companies.
• Assist users with navigating our website effectively.
• Prepare reports and analyze data to track performance.

Requirements

• Female candidate, aged 24 to 32.
• At least one year of experience in telesales or customer service.
• Proficiency in English, specifically for reading and writing tasks.
• Strong ability to interpret data and draft professional reports.
• An outgoing personality who enjoys social interaction and meeting new people.
• A driven mindset with a focus on urgency and task completion.
• A high level of commitment to assigned responsibilities.
• A passionate, enthusiastic, and confident approach to work.

Compensation

We believe in rewarding our team members, whom we refer to as VIPs, for their contributions. Our benefits package includes:

• A 13th-month salary.
• Performance and salary reviews conducted twice per year in April and October.
• Comprehensive medical insurance and yearly health check-ups.
• A hybrid work model allowing for one day of remote work per week.
• Flexible and shorter working hours, from 8:30 AM to 5:00 PM with a generous 1.5-hour lunch break.
• Professional development opportunities, including soft skills training and career coaching.
• Regular company retreats and team-building activities.
• Paid time off and additional perks such as free snacks, fruits, and parking.

How to apply

If you are eager to learn, possess a strong drive to succeed, and want to make a meaningful impact on the IT landscape in Vietnam, we encourage you to apply. We invite you to reach out and join our growth-focused environment where you can take on significant responsibility and advance your professional journey.