
Customer Service Representative
Remote
Full Time
#Technology
#Customer Service
#Training
#Management
#Support
#Testing
#Documentation
Customer Service Representative is responsible for creation customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service
- Develop a strategic customer mission and training program
- Evaluate customer service in company environment, and set company performance standards
- Manage calls: process missed, lead/customers call and process tickets
- Assist users and answer questions
- Support applications:
Stay up-to-date with application updates
Navigate the team through new features in the app
Reproduce bugs
Test new features before deploy
Create documentation









