Customer Service Representative (Chinese)
Remote
Full Time
#Blockchain
#Customer Service
#Crypto
Are you ready to help shape the future of finance? At Binance, we operate the world’s largest digital-asset exchange and provide the infrastructure that powers the global blockchain ecosystem. Our mission is simple but bold, as we strive to increase the freedom of money and accelerate the adoption of cryptocurrency worldwide. If you are looking to join a fast-paced, mission-driven team where you can grow alongside the best in the industry, we want to hear from you.
Role at a glance
We are seeking a Senior Customer Service Representative to join our team on a full-time basis. This is a remote position available to candidates located across Asia, including countries such as China, Hong Kong, Japan, India, and many others. You will play a vital role in ensuring our global users receive top-tier support as we continue to scale our platform.
Your impact
- Manage back-office tickets while providing 24/7 support through live chat and email to ensure our users receive timely, accurate assistance.
- Act as the primary point of contact for customer inquiries, feedback, and suggestions, while documenting these interactions to help improve our business processes.
- Resolve complex customer complaints and handle special cases or ad hoc tasks with a proactive and meticulous mindset.
What you'll need
- A college degree or higher, combined with at least one year of experience in customer service, ideally within the finance or e-commerce sectors.
- Mandatory proficiency in both Chinese and English to effectively communicate with our diverse user base.
- A genuine passion for the crypto and blockchain industry, coupled with the ability to work under pressure and adapt to various shifts, including night shifts.
- Strong communication skills, a high level of integrity, and a collaborative spirit that thrives in a global, fast-paced environment.
Perks and benefits
- Remote work flexibility that allows you to work from anywhere in our supported regions.
- Flexible hours to help you maintain a healthy work-life balance.
- A dedicated learning budget to support your professional development and career growth.
- The option to receive your pay in crypto.
