Customer Service Rep II at Sesame

Are you ready to help us transform the way people access medical care? At Sesame, we are building the first healthcare marketplace that connects patients directly with providers across all 50 states. By removing unnecessary third-party fees and opaque billing practices, we provide high-quality care at half the typical cost. We are looking for passionate individuals to join our mission and help us continue delivering half-price health care to those who need it most.

What you bring

As a Senior Customer Service Rep II, you will serve as a vital link between our patients, providers, and internal teams. This is a full-time, remote position available to candidates located anywhere. You will be responsible for managing complex operational workflows and ensuring our users have a seamless experience. Your primary responsibilities include:

• Resolving patient and provider inquiries with clarity, empathy, and efficiency.
• Managing daily operational tasks and support tickets using tools like Zendesk and Stripe.
• Identifying recurring service patterns and collaborating with cross-functional teams to improve our internal processes.

Requirements

We are looking for a candidate who possesses a blend of technical proficiency and strong interpersonal skills. You should have at least one to two years of experience in a customer-facing, operations, or support role, with a preference for those who have worked in telehealth or healthcare billing. You must be fluent in English and demonstrate a high level of attention to detail. The ideal candidate is a proactive problem solver who feels comfortable navigating structured workflows and is eager to take ownership of their tasks to ensure the best possible outcome for our users.

What we offer

Joining our team means becoming part of a mission-driven organization where your contributions have a direct impact on patient access to care. We provide a supportive, collaborative environment where you can grow your skills and take on new challenges. Our benefits package includes:

• Remote work flexibility.
• Comprehensive medical insurance.
• Paid time off to ensure you have a healthy work-life balance.

How to Apply

If you are excited about the prospect of improving the healthcare experience and want to work with a team that values innovation and empathy, we would love to hear from you. Please reach out to our team to submit your application and start the conversation about how your background and drive can help us reach our goals.