Customer Service Associate at 2K

We are looking for a dedicated Customer Service Associate to join our team on a full-time, on-site basis in Spain. In this role, you will be a vital part of our operations, helping to ensure that players of 2K Games receive top-tier support. You will act as a key resource for our support representatives, resolving complex issues and maintaining the high standards our community expects. Please submit all applications in English.

Responsibilities

• Provide prompt, accurate, and patient assistance to resolve customer inquiries and technical issues.
• Develop a deep understanding of 2K products and master troubleshooting for PC, PlayStation, and Microsoft gaming consoles.
• Contribute to our internal knowledge base by helping create training materials and documentation for both our team and our customers.

Requirements

• At least one year of experience in a customer service role, preferably within an online environment.
• A high school diploma or equivalent qualification.
• Strong technical proficiency, including experience with Windows, the MS Office Suite, and G Suite.
• Fluency in English, plus professional proficiency in at least one of the following languages: German, French, or Spanish.
• A solid understanding of current video game hardware and platforms.
• Excellent communication skills and the ability to build effective relationships with both customers and internal development teams.
• Familiarity with helpdesk software like Zendesk or bug tracking tools is considered a plus.

What we offer

We provide a collaborative environment where you can grow your career in the gaming industry. Please be aware that 2K Games and its studios will only ever contact you through official 2K.com email addresses. We do not use instant messaging apps or personal email accounts for our recruitment or interview processes.