Customer Retention Marketing Manager at Bitwarden

Are you ready to help individuals and enterprises secure their digital lives while growing your career with a global leader in open-source security? At Bitwarden, we provide the tools for secure data storage and sharing, including password management and passkey innovations. Since our founding in 2016, we have built a passionate community dedicated to making robust security accessible to everyone. We are looking for a talented professional to join our team and help us continue this mission.

What you bring

We are seeking a Senior Customer Retention Marketing Manager to join our team in a full-time, remote capacity. In this role, you will be responsible for shaping how our users interact with our products throughout their journey. You will work from anywhere to help us build lasting relationships with our customers.

• You will design and manage comprehensive customer onboarding experiences to ensure long-term success.
• You will lead strategic programs that foster customer loyalty, including advisory boards, events, and thought leadership initiatives.
• You will collaborate with our sales and growth teams to develop a pipeline of referenceable customers and capture impactful success stories.

Requirements

The ideal candidate is a strategic thinker with at least five years of experience in customer marketing or retention, specifically within high-growth B2B technology companies. You should have a deep understanding of customer behavior and the ability to measure the effectiveness of your engagement programs. Proficiency with HubSpot or similar CRM tools is essential. We value candidates who possess exceptional communication and interpersonal skills, as you will be working across multiple departments to drive consensus. You should be comfortable working through ambiguity with an entrepreneurial spirit, and you must be fluent in English. Please be prepared to share samples of your public work, such as blog posts or website content, that demonstrate your writing and editing abilities.

What we offer

We are committed to fostering a supportive environment where you can grow as an expert in the security and open-source software fields. We offer the following benefits:

• The flexibility of remote work.
• The opportunity to work with a highly motivated and innovative global team.
• Participation in productive and engaging team meetups.
• A clear sense of purpose as you contribute to a more secure internet for users worldwide.

How to Apply

If you are passionate about customer retention and want to make a meaningful impact on global security, we would love to hear from you. Our interview process includes an initial screening call followed by discussions with our Senior Director of Marketing, our Chief Customer Officer, and our CEO. We encourage you to reach out and start your journey with us today.