Customer Reference and Referral Marketing Manager at Ombud

At Ombud, we help industry leaders like Microsoft, Zendesk, and Twilio streamline their sales processes through our advanced content automation platform. By combining machine learning with project management, we empower revenue teams to generate complex documents like security questionnaires and sales proposals with ease. We are currently looking for a passionate professional to join our team and help us deepen our connection with the customers who drive our success.

About the Role

We are seeking a Customer Reference and Referral Marketing Manager to join our team in a full-time capacity. This senior-level role is designed to strengthen our relationships with existing clients while turning those partnerships into a powerful engine for growth. You will be responsible for building a structured referral program and managing key customer engagement initiatives that keep our community thriving.

Key Responsibilities

• Design and scale a comprehensive customer referral program, including the creation of incentives that encourage current clients to advocate for our platform.
• Lead the strategy for annual user conferences and customer advisory boards to ensure these events serve as effective platforms for showcasing success and driving new referrals.
• Collaborate across departments, including sales and customer success, to produce high-quality content such as case studies, emails, and presentations that align with our broader business goals.

Requirements

To be successful in this role, you should bring a blend of strategic marketing expertise and strong relationship-building skills. We are looking for candidates who possess the following:

• A bachelor’s degree in marketing, business, or a related field.
• Proven experience in B2B marketing, ideally within the SaaS or technology sectors, with a specific focus on referral programs and customer engagement.
• Proficiency in using tools like HubSpot and Webflow to manage content and track campaign performance.
• Strong analytical skills to interpret customer feedback and referral data to refine our marketing strategies.
• Excellent project management abilities to handle multiple campaigns simultaneously while maintaining a creative and collaborative mindset.

Location

This is a hybrid role based in the United States, requiring you to be in the office three to four days per week.

Compensation and Benefits

We offer a competitive base salary range of $75,000 to $90,000. Beyond compensation, we provide a supportive environment that values your growth and well-being, including:

• A hybrid work model that offers flexibility.
• A 401k retirement plan.
• A culture that prioritizes progress, integrity, resourcefulness, and a customer-first mindset.