Cirrus

Customer Quality Engineer

United States

Hybrid

Full Time

#Operations

#Product

#Quality

#Problem Solving

#Negotiation

#Data Analysis

#Statistics

Cirrus is looking for a Customer Quality Engineer

Full Time Senior Hybrid United States Operations Product Quality Problem Solving Negotiation Data Analysis Statistics English Hybrid work

For over four decades, Cirrus Logic has been propelled by the top engineers in mixed-signal processing. Our rockstar team thrives on solving complex challenges with innovative end-user solutions for the world's top consumer brands. Cirrus Logic is also known for its award-winning culture, which was built on a foundation of inclusion and fairness, meaningful community engagement, and delivering enjoyable employee experiences at every turn. But we couldn’t do it without our extraordinary workforce – and that’s where you come in. Join our team and help us continue to make Cirrus Logic an exceptional place to grow your career!

In this position, you will be the “voice of the customer” responsible for Customer Quality interactions across multiple customers and will work closely with multi-functional teams across the organization to drive ongoing improvements in quality processes to support our customers. You will directly interface with leaders across all function to enable world-class product development, qualification, implementation, and execution of best practices, and will significantly impact our programs by being the voice of the customer within the quality function.

Responsibilities

Establish key contacts and foster working relationships within the customer - both engineering and management ranks

Strategically identify / prioritize / escalate issues and corrective actions

Manage and drive timely closure of customers’ issue by working to resolve problems including oversight of the initiation, identification of root cause, and implementation of permanent corrective/preventative actions

Establish key actions to measure, evaluate, and improve Customer Satisfaction

Monitor performance metrics for potential adverse trends (i.e., Global and Site Specific)

Interact and collaborate with Cirrus Logic Sales, Product/Test, Applications, Design, and Quality teams around the globe to address issues or initiatives

Lead and participate in customer proposals of programs/activities as requested/required

Directly interface with Cirrus Logic management across functions to enable world-class product development, qualification execution, and implementation of quality best practices

Work with Cirrus Logic engineers to ensure component quality and reliability; making recommendations for improvement

Required Knowledge, Skills and Experience

BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 5+ years of quality / sales / technical experience

Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal devices

Strong problem solving, documentation, and communication skills.

Strong negotiation and influencing skills

Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams

Good understanding of semiconductor fabrication, assembly, and product assembly processes

Good understanding of ATE and bench test methods, results, and interpretation

Working knowledge of statistics and production control processes

Knowledgeable in data analysis and interpretation

Strong communication (oral & written), presentation and organizational skills

Must be able to available for up to 10% travel

Preferred Knowledge, Skills And Experience

MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of quality / sales / technical experience

#LI-CC1 #LI-Hybrid

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Export control restrictions based upon applicable laws and regulations would prohibit candidates who are nationals of certain embargoed countries from working in this position without Cirrus Logic first obtaining an export license. Candidates for this role must be able to access technical data without a requirement for an export license. We are unable to sponsor or obtain export licenses for this role.

Cirrus Logic strives to select the best qualified applicant for any opening. Different approaches, ideas and points of view are both valued and respected. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, national origin, age, protected veteran or disabled status, genetic information, or any other classification protected by applicable law.

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Customer Quality Engineer at Cirrus