Customer Marketing Manager at AlertMedia

At AlertMedia, we believe in doing work that truly matters. Our mission is to save lives and minimize loss by identifying active threats across the globe and facilitating clear, timely communication when emergencies arise. As one of the fastest-growing software companies in the United States, we are looking for passionate individuals to join our team and help us continue this rapid momentum. We pride ourselves on being a workplace where we act like humans instead of robots, prioritize our customers, and believe that hard work pays off.

What is this role?

We are seeking a Customer Marketing Manager to join our team on a full-time, hybrid basis. This is a mid-level position perfect for someone who enjoys crafting impactful customer journeys and delivering measurable business results. You will play a pivotal role in our organization, working closely with our Customer Success, Account Management, Marketing, and Product teams to drive engagement and product adoption across the entire customer lifecycle.

What will you do?

• Develop and execute targeted marketing strategies that foster product adoption, deepen customer engagement, and improve overall retention rates.
• Manage a multichannel communication strategy that utilizes email, in-app messaging, direct mail, and social media to deliver relevant experiences to our users.
• Collaborate with cross-functional partners to plan and host impactful customer events, such as webinars and product learning sessions, while gathering feedback to optimize our future performance.

What makes you a great fit?

To be successful in this role, you should possess a strong background in B2B SaaS and a passion for helping customers succeed. We are looking for someone who brings the following qualifications:

• Three to five years of experience in customer marketing, lifecycle marketing, or a closely related field.
• A strategic mindset with a proven track record of creating data-driven campaigns that yield measurable business impact.
• Proficiency in essential marketing tools such as Marketo, Gainsight, Outreach, and Salesforce.
• Excellent communication and project management skills, with the ability to thrive in a collaborative, fast-paced environment.
• Fluency in English and a willingness to take a hands-on approach to support our team goals.

What's in it for you?

We are committed to supporting our employees both professionally and personally. When you join our team, you will have access to the following benefits:

• Comprehensive medical, dental, vision, and life insurance plans that are 100% paid for by the company.
• A 401k retirement plan with a generous company match.
• A flexible hybrid work environment that allows for a balance between home and our downtown office.
• Generous and flexible time off and parental leave policies.
• Ongoing career development opportunities through our dedicated Learning and Development team.