Customer Loyalty and Growth Associate
On-site
Full Time
#Customer Experience
#Business Administration
#Negotiation
#Retention
#Product Demos
#CRM
#Business Analysis
#Cloud Services
#SaaS Solutions
#Communication
At AnyDesk, we operate on the belief that global connectivity and innovative software can fundamentally improve how society functions. We are currently building a platform designed to reinvent the internet, and we want you to help us shape the future of software technology. We are looking for a motivated individual to join our Customer Experience department as a Customer Loyalty and Growth Associate in Portugal. This is a full-time, on-site role that offers a unique chance to contribute to our growth while working in a supportive, agile environment.
What you'll be doing
- You will oversee the renewal process for your assigned customers, ensuring that their services continue without interruption.
- You will actively identify opportunities to upsell new features and consolidate individual licenses into streamlined, manageable accounts.
- You will conduct product demonstrations and gather detailed feedback from customers to help us reduce churn and improve our long-term retention strategies.
What you'll bring
To succeed in this role, you should be a proactive communicator with a strong sense of urgency and a passion for SaaS solutions and cloud services. We are looking for someone who is easy to work with and possesses the following qualifications:
- Proven skills in business administration, negotiation, and customer retention.
- Experience leading product demonstrations and performing business analysis.
- Proficiency in using CRM systems to manage customer data.
- Excellent verbal and written communication skills in English, combined with fluency in French, German, or Italian.
- A structured, analytical approach to problem-solving and the ability to thrive in a fast-paced environment.
What you'll get
Joining our team means becoming part of a rapidly growing company that values your professional development and creative input. You will enjoy the following benefits:
- Flexible working hours to help you balance your professional and personal life.
- Opportunities for significant career advancement within a supportive and fun team atmosphere.
- A professional environment where you are encouraged to produce your most exceptional work.
