Customer Expert Tech at Cannondale

For more than 50 years, Cannondale has been a leading innovator in the cycling world. As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we are here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We are committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you as our new Customer Expert Tech at our European headquarters in Woudenberg, Netherlands.

What you'll be doing

• You will deliver exceptional warranty and technical support to our dealers across the DACH market, ensuring high standards for reachability, response times, and service quality.
• You will handle a high volume of technical service requests across various channels including phone, email, and messaging, always focusing on finding effective solutions to get riders back on their bikes.
• You will contribute to our collective growth by identifying process improvements, providing data for quality reporting, and sharing your technical expertise with the rest of the team.

What you'll bring

To be successful in this role, you should possess a blend of technical aptitude and a service-first mindset. We are looking for the following qualifications:

• Approximately 2 years of experience working in a service-oriented environment.
• Native proficiency in German and fluency in English, both written and verbal.
• Strong technical knowledge of bicycles, cycling apparel, and related accessories.
• Proven problem-solving abilities and a genuine passion for the cycling world.
• Experience with enterprise software, such as SAP or CRM systems, is considered a significant plus.
• A customer-centric approach characterized by excellent communication and interpersonal skills.

What you'll get

This is a full-time, on-site position based in Woudenberg. We offer an annual salary range between €44,000 and €45,000, depending on your specific skills and experience. In addition to your compensation, you will enjoy the following benefits:

• Hybrid work environment.
• Generous paid time off.
• Great discounts on company products.
• Access to the Pon Fit employee wellness program.
• A mix of casual and professional office culture.
• Discounted additional health insurance packages.
• On-site gym facilities.
• Travel reimbursement.
• Participation in our pension plan and the Collective Labour Agreement Metalektro.