Customer Experience Specialist at weWow

Are you ready for an exciting career move to sunny Valencia, Spain? At weWow, we provide a dynamic environment where you can work alongside some of the fastest-growing brands in Europe. We are proud to support partners like Mammaly, a company dedicated to making dog care healthy and simple through veterinarian-developed products. We believe in fostering a community of passionate professionals who value both personal and career development, and we would love for you to be part of our international team.

What is this role?

We are looking for a Customer Experience Specialist to join our team on a part-time basis. This is a junior-level position based on-site in Spain. If you enjoy helping others and want to grow your professional skills in a fast-paced setting, this is the perfect opportunity for you.

What will you do?

• Provide exceptional support to customers across various channels, including phone, email, chat, and social media.
• Use your communication skills to listen, show empathy, and personalize every interaction to ensure customers leave with a smile.
• Identify customer needs and provide effective solutions while working to improve our internal processes and maintain high performance standards.

What makes you a great fit?

We are looking for someone who brings a unique personality and a positive attitude to our team. To be successful, you should possess the following:

• Native German language skills and a strong command of English to communicate effectively within our international office.
• Availability to work 24 hours per week, spread across 3 days.
• Technical proficiency with Google Suite, MS Office, and CRM software.
• A genuine interest in animals, particularly dogs, or experience with food supplements.
• A flexible mindset and the ability to thrive in a fast-paced, collaborative environment.

What's in it for you?

We want you to feel supported and energized while you work with us. Here are some of the perks we offer:

• Medical insurance to support your well-being.
• Relocation assistance to help you get settled in Spain.
• Paid time off.
• Daily breakfast and lunch provided by the company.
• Free Spanish language classes to help you immerse yourself in the local culture.
• Access to career growth paths and professional development opportunities.
• Regular team events, social gatherings, and fun team-building activities.