Topicalsrx

Customer Experience Specialist

Remote

Full Time

#Customer Experience

#Customer Support

#Shopify

#CRM Platforms

#Google Sheets

Topicalsrx is looking for a Customer Experience Specialist

Full Time Mid-Level Remote Customer Experience Customer Support Shopify CRM Platforms Google Sheets English Remote work

We are seeking a dynamic and customer-focused individual to join our team as a Customer Experience Specialist with specialized knowledge in skincare products. In this role, you will play a pivotal role in providing exceptional customer support, offering expert skincare advice, and contributing to data-driven improvements in our customer experience. We are looking for someone with a passion for skincare, excellent communication skills, and the ability to work both independently and collaboratively.

Key Responsibilities

Respond promptly and professionally to customer inquiries through various channels (email, chat, phone), ensuring a friendly and knowledgeable interaction.

Address and resolve general CX issues, order inquiries, and shipping-related questions, striving for customer satisfaction.

Demonstrated ability to handle a high volume of tickets, consistently managing 100+ customer inquiries daily while meeting established KPIs.

Document and analyze weekly and monthly records of top customer interactions, product inquiries, complaints, and feedback using our CRM systems.

Partner with product development to provide accurate personalized recommendations and usage instructions.

Collaborate with social, product development, and digital teams, sharing valuable customer insights to improve skincare products and customer experience.

Utilize analytical skills to identify patterns, trends, and recurring customer issues, contributing to data-informed decisions.

Proactively identify and address customer concerns, seeking creative solutions to meet skincare needs and preferences.

Educate customers on proper skincare product usage and application, ensuring clear understanding of product benefits and usage instructions.

Skills and Requirements

Minimum of 2 years of experience in customer experience and community management, preferably in a startup environment.

A genuine passion for exceeding customer expectations, emphasizing emotional intelligence, education, and empathy.

Strong problem-solving skills with the ability to work independently and efficiently in a remote environment.

Excellent verbal and written communication skills, including proficiency with customer support tools (knowledge of Shopify, Gorgias, and CRM platforms such as Loop) is a must.

Proficiency in using Google Sheets, including pivot tables and data analysis, to track and organize customer trends.

Topicals, an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, creed, sex, gender, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, reproductive health decision making, or any other status protected by applicable law. The Company also makes reasonable accommodations for qualified applicants with disabilities in accordance with all legal requirements. Any applicant who requires assistance with the application or resulting process should contact People & Culture ([email protected]) to request that accommodation.

Topicalsrx

4 views

0 applied

Share this job

Copy Permalink

Discover similar jobs

Sana

Customer Success Associate

Remote

Full Time

#Customer Support

#Health Insurance

#Time Management

#Communication Skills

#Compliance

#Issue Tracking

#Navigation

Cribl

Associate Value Engineer

United States

126k - 150k USD

Remote

Full Time

#Value Engineering

#Sales

#Data

#Financial Modeling

#Google Sheets

#Google Slides

#Business

#Salesforce

#ROI Analysis

UpCodes

Sales Development Representative

Remote

Full Time

#Sales

#Business Development

#CRM Platforms

#Lead Generation

#Sales Pipeline

#Communication Skills

Welltech

Senior User Acquisition Manager

Remote

Full Time

#User Acquisition

#Paid Social

#Digital Marketing

#Ads

#TikTok

#Testing

#Google Analytics

#MS Excel

#Google Sheets

Nutrafol

Customer Experience Associate

50k - 55k USD

Remote

Full Time

#Customer Experience

#Customer Support

#Wellness

#Zendesk

#Salesforce

#Customer Service

#Email Support

#Phone Support

#Problem Solving

#Google Workspace

#Microsoft Office

Rutter

Support Engineer

Remote

Contractor

#Data Integration

#Developer

#Technical Support

#Postman

#REST API

#SQL

#Python

#TypeScript

#Ruby

#Customer Support

Xentral

Account Executive - E-Commerce

Remote

Full Time

#Sales

#SaaS

#Stakeholder Management

#Sales Cycle

#MEDDIC

#Shopify

#WooCommerce

#Networking

#B2B Sales

Kaizenlabs

Forward Deployed Software Engineer

United States

Hybrid

Full Time

#Engineering

#React

#Next.js

#TypeScript

#Node

#Postgres

#AI

#Full Stack

#Customer Support

Visanahealth

Senior Manager, Enrollment Marketing

120k - 150k USD

Remote

Full Time

#Marketing

#B2B2C Marketing

#Campaign Management

#Collaboration

#Data Analytics

#Project Management

#Email Marketing

#CRM Platforms

#Marketing Automation

#Vendor Management

Certn

Support Automation Engineer I

Remote

Full Time

#Engineering

#Customer Support

#Automation

#Technical Troubleshooting

#Software Engineering

#AI Tools

#Debugging

#Scripting

#CRM Software

#Zendesk

#Atlassian

Pearl

CRM Business Systems Analyst

Remote

Full Time

#Software Engineering

#Business Analysis

#CRM Platforms

#Marketing Automation

#Workflows

#Segmentation

#Experimentation

#Data Analysis

#SQL

#Power BI

Samsara

AI Self-Service Program Manager

84k - 108k USD

Remote

Full Time

#Support

#Artificial Intelligence

#Customer Experience

#Support Operations

#Knowledge Management

#AI

#Design

#Engineering

#Analytical Skills

#Project Management

#Vendor Management

Optima Dermatology

Director of Medical Community Partnerships

Remote

Full Time

#Marketing

#Health Care

#Relationship Building

#CRM Platforms

#Communication

#Organizational Skills

#Data Analysis

Shiftsmart

Strategic Finance Analyst

United States

On-site

Full Time

#Business Operations

#Platform

#Workforce Management

#Financial Analysis

#Forecasting

#ROI Analysis

#Financial Modeling

#Excel

#Google Sheets

#SQL

#Cross Functional Collaboration

Ultra Tendency

HR Assistant

Portugal

Hybrid

Full Time

#Human Resources

#HR

#Excel

#Google Sheets

#HRIS

#Reporting

The Athletic

CRM Marketing Manager

75k - 92k USD

Remote

Full Time

#Marketing

#Email Marketing

#CRM Platforms

#Segmentation

#Campaign Management

#A B Testing

TomTom

Data Engineer III

India

Hybrid

Full Time

#Product Engineering

#Customer Experience

#SQL

#Data Warehousing

#Power BI

#Python

#Pandas

#Pyspark

#Microsoft Azure

#Azure Synapse

#Azure Databricks

#Azure Data Factory

Keep

Customer Support Representative

Remote

Full Time

#Support

#Fintech

#Customer Service

#Customer Support

#Written Communication

#Problem Solving

#Collaboration

AlphaSense

Content Analyst

Remote

Full Time

#Content

#Research

#Market Intelligence

#Data Analysis

#Google Sheets

#Quality Assurance

DEUNA

Enterprise Sales Executive

Remote

Full Time

#Sales

#Payments

#E Commerce

#CRM Platforms

#Sales Productivity

#Sales Strategy

#Market Research

#Negotiation

Your dream job awaits.

Explore exciting opportunities, connect with top employers, and ignite your career.

Explore Jobs

Customer Experience Specialist at Topicalsrx