Akabrands
Customer Experience Representative
Remote
Full Time
#Customer Experience
#Shopify
#Shipping
Akabrands is looking for a Customer Experience Representative
Full TimeJuniorRemoteCustomer ExperienceShopifyShippingEnglish401kDental insuranceMedical insuranceVision insuranceLife insuranceDisability insuranceEmployee assistance programEquity compensationPaid time offRemote work
Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.
Today, we have over 2 million followers across various social channels, customers in over 80 countries and operations spanning Australia and the USA. We are a brand that is leading the wave of next generation, socially native shopping experiences.
We are a people-centric culture building sincere relationships with our customers and our teams.
We Are Thoughtful
We Are Ambitious
We Are Easy to Love
We have operations in Brisbane, Australia and California, USA. We are looking for e-commerce, fashion and customer enthusiasts to join our growing team. Our digital first approach has shaped us to be innovators in our practices, technologies and partnerships.
If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you!
About the Role
The Customer Experience Representative is responsible for providing outstanding service to our online customers across all communication platforms in a timely manner, keeping with the tone and feel of the company. The Customer Experience Representative performs duties to a level that meets the team and individual KPI’s as instructed by management in recurring meetings.
Responsibilities
Skills & Experience
We care about our employees and have curated a benefit package that enriches our team's experience. At Petal and Pup we certainly love our work perks!
· Amazing Employee Discount Program (50%)
· Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans
· Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans
· 401(k) Program (100% Match Up to 5% of Pay)
· Company Employee Stock Purchase Plan with a 15% discount
· Positive Company Culture that Celebrates both Personal & Company Milestones
· 15 Vacation Days + 10 Sick Days + 10 Holidays
Petal & Pup offers you the chance to make a daily impact on a global business. We look forward to meeting you!
#Petal&Pup #Petal&PupCareers #akaBrands #akaYourCareer
Petal & Pup USA, Inc., is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.
If you need assistance or accommodation during the hiring process due to a disability, please contact us at [email protected]. Please note that we do not respond to application inquiries or resume submissions via this email address.
CCPA Notice at Collection for California Employees and Applicants click here.
Principals Only - No Agencies Please.
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