Customer Experience Officer at Xm

We are searching for a driven and enthusiastic professional to become a key member of our Customer Experience Team. Our organization prides itself on delivering exceptional service, and we are looking for someone who shares our commitment to building lasting relationships with our clients. If you are a proactive communicator who thrives in a fast-paced environment, we would love to have you on our team.

About the Role

We are hiring for a Senior Customer Experience Officer on a full-time basis. This role is perfect for a candidate who excels at managing client interactions and wants to contribute to a high-performing team. You will be working in a hybrid capacity, balancing independent tasks with collaborative efforts to ensure our clients receive the best possible support.

Key Responsibilities

• Manage incoming client inquiries across multiple channels, including live chat, email, and telephone.
• Conduct detailed analysis of our clientele and implement necessary actions to improve their experience.
• Actively promote our products and services while maintaining strong, positive relationships with both prospective and existing clients.

Requirements

• A degree in a business-related field.
• Fluency in Arabic and strong proficiency in English, both written and oral.
• Proven ability to multitask and maintain high levels of organization.
• Exceptional interpersonal and communication skills.
• Strong computer literacy.
• A valid work permit.
• Experience in client handling within the financial services sector is considered a significant advantage.

Location

This position is based in Cyprus.

Compensation and Benefits

We offer an attractive remuneration package designed to reward your expertise. In addition to our hybrid work model, you will benefit from an intellectually stimulating environment and ongoing opportunities for personal development and international training. Our hiring process includes an introductory chat, a team interview, a language proficiency check, and a live technical session to ensure we are the right fit for each other.