Customer Experience Officer at XM

Are you ready to elevate your career and make a genuine impact on how clients interact with our brand? We are looking for a dedicated professional to join our Customer Experience Team, where you will play a vital role in shaping the journey of our users and ensuring every interaction reflects our commitment to excellence.

What you bring

As a Senior Customer Experience Officer working in a full-time capacity, you will be the primary point of contact for our clients. Based in Cyprus, this hybrid role requires a proactive approach to managing relationships and driving satisfaction. Your core responsibilities will include:

• Managing client inquiries across multiple channels, including live chat, email, and telephone.
• Conducting personal clientele analysis to identify needs and taking appropriate actions to resolve issues.
• Promoting our products and services while maintaining strong, long-term relationships with both prospective and existing clients.

Requirements

To succeed in this position, you should possess a degree in a business-related field and demonstrate strong computer literacy. We are looking for someone who is a fluent Arabic speaker with excellent oral and written proficiency in English. You should have a natural ability to multitask, stay organized, and communicate effectively with others. Previous experience handling clients within the financial services sector is considered a significant advantage. Please note that a valid work permit is required for this role.

What we offer

We are committed to providing an environment where you can thrive and grow. Our team enjoys a range of perks designed to support your professional journey:

• An attractive remuneration package.
• A hybrid work arrangement to support your work-life balance.
• An intellectually stimulating atmosphere.
• Opportunities for continuous personal development and international training.

How to Apply

If you are excited about this opportunity, we would love to hear from you. Our hiring process is designed to help us get to know you better through an introductory chat with our talent acquisition team, a deep dive interview with your future colleagues, a language proficiency check, and a live technical session. Please submit your application, and rest assured that all information provided will be treated with the strictest confidentiality.