Customer Experience Intern
Hybrid
Internship
#Marketing
#User Support
#Customer Engagement
#User Research
#CRM
#Product Development
Since 2015, Tonsser has been on a mission to level the playing field for young football players everywhere. We have built the leading platform for the next generation of talent, helping them unlock their potential and take control of their own football identities. With backing from elite investors and founders behind companies like Spotify and Booking.com, we are now scaling our operations across Europe. If you are passionate about sports and technology, we want you to help us shape the future of the game.
Role at a glance
We are looking for a Customer Experience Intern to join our product team. This is a hybrid internship opportunity based in France, designed for a student who is ready to dive into a fast-paced environment. You will work approximately 40 hours per week as you gain hands-on experience in a high-growth tech company.
Your impact
- Act as the voice of the user by managing support inquiries and ensuring our community feels heard and valued.
- Conduct meaningful user research to gather feedback that directly influences our product development and roadmap.
- Contribute to our CRM and engagement strategies, including verifying performance achievements like Team of the Week and Player Rankings.
What you'll need
- Full professional fluency in both English and French.
- A deep understanding of the youth football culture in at least one of our key markets, such as France, England, or Germany.
- An ambitious, entrepreneurial spirit with a natural ability to solve problems and share new ideas.
- A reliable and dedicated approach to your work, balancing high performance with humility.
- A curious mindset and a genuine passion for connecting with people.
Perks and compensation
- Valuable career experience working with top-tier marketing and engagement tools.
- Opportunities for professional development through workshops, talks, and industry meetups.
- Direct client-facing experience with players, coaches, and clubs.
- The flexibility of a hybrid work environment.
