Customer Experience Designer at WongDoody

At WONGDOODY, we operate as a human experience company backed by the global technological reach of Infosys. Since 1993, we have cultivated a reputation for creative excellence and marketing effectiveness, earning numerous awards and consistently ranking as a top place to work. Our global team of collaborative problem-solvers is united by a single mission: to make brands and technology matter through meaningful human experiences. We are currently expanding our footprint in Australia and are looking for passionate individuals to join us in shaping the future of digital interaction.

The role

We are seeking a Senior Customer Experience Designer to join our growing consulting team on a full-time basis. This is a hybrid position based in Melbourne, Sydney, or Brisbane. You will play a pivotal role in our financial and insurance sector projects, working closely with our experts to help our clients become leaders in customer-centricity. We are looking for a hybrid professional who balances deep strategic CX expertise with strong UX design capabilities.

Core responsibilities

• Develop and execute comprehensive research roadmaps, translating complex customer needs in the finance and insurance sectors into actionable design strategies.
• Collaborate directly with project business leads and technical teams to transform research findings into tangible assets, including customer journey maps, service blueprints, personas, and low-fidelity concepts.
• Plan and conduct discovery research using a variety of methodologies, ensuring that every design decision is backed by solid rationale and clear insights.

Skills and experience

To be successful in this role, you should possess the following qualifications and expertise:

• At least 4 years of experience in a digital agency setting as a UX designer, product designer, or information architect.
• Proven ability to design enterprise-level mobile, tablet, and web experiences, with a strong understanding of technical constraints.
• Proficiency in core UX practices, including information architecture, usability testing, prototyping, and mapping complex user flows.
• Excellent communication skills and a portfolio that clearly demonstrates your problem-solving process and specific project contributions.
• A collaborative spirit and the ability to work effectively within cross-functional, international teams.
• A sense of humor and a willingness to travel as needed.

Compensation and benefits

We believe in supporting our team members both professionally and personally. By joining us, you will have access to the following perks:

• Flexible working hours to help you maintain a healthy work-life balance.
• Remote and hybrid work options that provide flexibility in where and how you work.
• The opportunity to collaborate with a diverse, international team and work alongside high-profile clients.

How to apply

If you are ready to grow your career with a team that values creativity and human-centric design, we would love to hear from you. Please submit your resume and a cover letter for full consideration. WONGDOODY is an equal opportunity employer, and we strongly encourage candidates from diverse backgrounds to apply, as we are committed to building a workspace that reflects the world around us.