Customer Engineer
Hybrid
Full Time
#Technology
#Data Management
#MDM
#Technical Support
#SaaS
#REST APIs
#Integration
#Programming
#Data Structures
#API Development
#UI Development
We are looking for a Senior Customer Engineer to join our team on a full-time basis. At Reltio, we believe that data should be the engine of business success. Our AI-powered platform unifies siloed information into trusted, interoperable data products, helping global enterprise brands manage risk and drive growth. We value a culture where we prioritize our customers, collaborate as one team, and constantly strive to improve. If you are passionate about enabling digital transformation and want to work with a distributed, award-winning team, we would love to connect with you.
Responsibilities
- Provide expert technical support to our high-value customers by troubleshooting complex configurations, debugging code, and resolving integration challenges.
- Act as a subject matter expert who collaborates with engineering and DevOps teams to diagnose issues, improve product functionality, and represent the customer voice.
- Contribute to our collective knowledge base by authoring technical documentation, sharing best practices, and participating in a rotational on-call schedule to ensure system health.
Requirements
- A Bachelor’s degree in Computer Science or a related field.
- At least 3 years of experience in a customer-facing role supporting enterprise SaaS products, specifically with cloud or on-premise MDM solutions.
- Strong technical proficiency in REST APIs, integration tools, and hands-on programming with languages like Python or Java.
- Proven expertise in data management, object-oriented design, and working with public cloud services like AWS, GCP, or Azure.
- Experience with web UI development and a solid understanding of data structures and distributed systems.
What we offer
We are committed to supporting our employees through a flexible work environment that respects your personal and professional needs. Our benefits include:
- The ability to work in a remote, hybrid, or flexible location.
- Dedicated opportunities for professional development to help you grow your career.
