Customer Enablement Specialist at Logixboard

Logixboard is transforming the two trillion dollar freight forwarding industry with our white-labeled customer experience software. In a sector that has historically relied on antiquated technology, we are providing the only integrated platform that helps freight forwarders deliver a modern, digital experience to their clients. Our software is driving significant growth, and with over 50 million dollars in capital raised, we are scaling rapidly to help our customers increase their sales and retention. We are looking for a Senior Customer Enablement Specialist to join our remote-first team and help our users get the most out of our platform.

What you'll be doing

• You will design and execute a comprehensive enablement strategy that supports smooth customer onboarding, speeds up time-to-value, and encourages long-term product adoption.
• You will create a variety of educational resources, including training guides, tutorials, webinars, and documentation, to empower customers throughout their journey.
• You will partner with our Product, Marketing, and Customer Success teams to map out the customer experience and identify key touchpoints where educational content can drive satisfaction and retention.

What you'll bring

To succeed in this role, you should have a strong background in customer success or enablement, particularly within a SaaS environment. We are looking for someone who can navigate ambiguity and take full ownership of their projects. Your technical toolkit and experience should include:

• At least three years of experience in customer success, enablement, or education, with a minimum of two years in SaaS.
• Proficiency in SQL and Mixpanel to analyze engagement data and measure the impact of your programs.
• Strong project management skills and the ability to juggle multiple priorities in a fast-paced setting.
• Excellent communication skills with the ability to translate complex technical concepts into simple, engaging content.
• Experience with instructional design or creating e-learning materials is highly valued.
• Fluency in English.

What you'll get

The salary range for this position is $90,000 to $130,000, plus equity. We offer a comprehensive benefits package designed to support your well-being and professional growth:

• Remote work flexibility, allowing you to work from wherever you are most productive.
• Full coverage of Medical, Dental, and Vision insurance premiums for you.
• Life insurance and a 401k plan to help you plan for the future.
• Generous Paid time off to ensure you have time to recharge.
• A dedicated Learning budget to support your ongoing professional development.
• A Home office budget to help you build a workspace that works for you.