Customer Enablement Manager
Remote
Full Time
#Customer Success
#HR Tech
#Payroll
#Compliance
#Training
#Process Optimization
#Documentation
#Workflow Design
#Mandarin
#Enablement
About Horizons
At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.
Department: Solutions / Enablement
Reports to: Head of Solutions
Location: China (Shanghai / Remote)
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Role Summary
The Customer Enablement Manager is responsible for equipping clients and internal teams with the knowledge, tools, and processes needed to successfully adopt and operate Horizons’ HRO, Payroll, and Workforce solutions. This role connects Solutions, Sales, CSM, Payroll, and Product teams to ensure smooth onboarding, operational readiness, and ongoing compliance for customers across China and global markets.
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Key Responsibilities
1. Client Enablement & Onboarding
• Lead solution enablement during onboarding for HRO, Payroll, and EOR clients.
• Deliver structured training on processes, compliance requirements, and system usage.
• Ensure clients clearly understand service scope, workflows, documentation, and SLAs.
2. Internal Enablement & Knowledge Management
• Develop and maintain playbooks, SOPs, process maps, and training materials.
• Conduct enablement sessions for Sales, CSM, Payroll, and Ops teams.
• Ensure consistent messaging and solution accuracy across the revenue and delivery teams.
3. Process Standardization & Solution Quality
• Drive standardization of onboarding and delivery workflows to reduce escalations.
• Collaborate with Solutions Leads to refine product features, templates, pricing logic, and compliance guidance.
• Identify common client challenges and propose process improvements.
4. Cross-functional Coordination
• Work closely with Sales during pre-sales to clarify requirements and ensure readiness.
• Partner with CSM and Payroll teams to support complex accounts, transitions, or escalations.
• Serve as a subject-matter intermediary between China delivery teams and global stakeholders.
5. Tools & Training
• Build enablement modules for Horizons’ tools (Juno, payroll workflows, onboarding portals).
• Collect feedback from clients and internal teams to improve training content and usability.
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Qualifications
• 3–6 years of experience in HRO, Payroll, HR Tech, Customer Success, or Solution/Process Enablement.
• Strong understanding of PRC labor law, payroll operations, and compliance frameworks.
• Excellent communication and training skills; able to simplify complex processes.
• Strong documentation, workflow design, and process optimization abilities.
• Experience supporting enterprise clients or complex onboarding preferred.
• Bilingual Mandarin/English required.
What it's like working at Horizons
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being a Horizoneer means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: [email protected]
