Customer Enablement Manager at Horizons

At Horizons, we are building the essential infrastructure to power borderless teams. Our platform simplifies global expansion by managing payroll, benefits, taxes, and compliance, allowing businesses to hire talent anywhere in the world with the click of a button. We are driven by a vision to enable individuals to secure their dream jobs regardless of their location. As we continue to grow rapidly, we are looking for a Customer Enablement Manager to join our Solutions and Enablement department and help us maintain the high standards of our global operations.

Key outcomes

• Lead the onboarding process for clients using our HRO, payroll, and EOR services by providing structured training on workflows, compliance, and system usage.
• Develop and maintain essential documentation, including standard operating procedures, process maps, and comprehensive playbooks.
• Facilitate internal training sessions for our Sales, Customer Success, Payroll, and Operations teams to ensure consistent messaging and service delivery.
• Standardize delivery workflows to improve efficiency and minimize service escalations.
• Collaborate with cross-functional partners to refine product features, pricing logic, and compliance guidance based on client feedback.
• Act as a subject matter expert, bridging the gap between our China-based delivery teams and our global stakeholders.
• Design and manage enablement modules for our internal tools, including our payroll workflows and onboarding portals.

Requirements

To be successful in this role, you should possess the following qualifications:

• Between 3 and 6 years of professional experience in HR technology, payroll operations, HRO, customer success, or process enablement.
• A deep understanding of PRC labor laws, payroll compliance frameworks, and operational requirements.
• Proven ability to simplify complex processes through clear communication and effective training delivery.
• Strong technical skills in workflow design, documentation, and process optimization.
• Full professional proficiency in both Mandarin and English.

Preferred qualifications

We value candidates who have prior experience supporting enterprise-level clients or managing complex onboarding projects.

Compensation

We offer a competitive salary and a supportive environment designed to help you succeed. As a remote-first organization, we provide an asynchronous working culture that allows for flexibility, including the ability to work from abroad for short periods. All new team members receive the necessary hardware to perform their duties effectively from day one. We are deeply committed to internal growth and provide ongoing opportunities for professional development as our company scales.

How to apply

If you are interested in joining our mission, please submit your application by completing our online form and uploading your CV in PDF format. If you do not have a current CV, you are welcome to provide a link to your LinkedIn profile instead. For any questions, please reach out to our hiring team directly.