Customer Data Engineer
Remote
Full Time
#Cloud
#Product
#MongoDB
#Elasticsearch
#Linux
#Ansible
#Shell Scripting
#Python
#Configuration Management
#Troubleshooting
We are looking for a Customer Data Engineer to join our team as a multicloud solutions expert. In this remote, full-time role, you will help maintain our 24/7 Linux environment by providing expert support for MongoDB, Elasticsearch, and other database services.
Responsibilities
- Resolve database application alerts, handle security patching, and manage system upgrades.
- Perform critical data tasks including backups, replication, and performance tuning.
- Troubleshoot complex operating system and network issues to ensure high availability.
- Collaborate across teams with SREs, DBAs, developers, and account managers to address customer needs.
- Monitor production environments and respond to tickets or chats to ensure system performance and data integrity.
- Manage moderate to complex technical issues that may require multi-day resolution.
- Work a flexible schedule, including weekends, holidays, and occasional nights, as part of our 24/7 operations team.
Must-haves
- At least 2 years of experience with MongoDB or Elasticsearch application support, development, or DBA work, or 3 years of experience with other database systems.
- At least 2 years of experience in Linux system administration or automation.
- Strong troubleshooting skills with the ability to resolve technical issues effectively.
- Proficiency with Linux operating systems, specifically Debian and CentOS distributions.
- Excellent communication skills, including the ability to write clear documentation and convey technical ideas.
- Ability to work independently as a productive member of a remote team.
- Fluency in English.
Nice-to-haves
- Deep understanding of MongoDB or Elasticsearch database concepts.
- Proven background in implementing and supporting enterprise-grade database systems.
- Experience with Python or shell scripting.
- Familiarity with configuration management and orchestration tools like Ansible, Puppet, or Chef.
- Exposure to technologies such as Redis, Kubernetes, PostgreSQL, Hadoop, and Kafka.
Benefits
- Fully remote work environment.




