Customer Care Agent at expondo

Are you ready to jump into the fast-paced world of international e-commerce and help us shape the future of our customer experience? At expondo, we are a dynamic team of over 300 professionals dedicated to creating and selling niche products designed by experts for experts. With a strong presence across Europe, including our key operations in Poland, we take pride in our ability to deliver scalable, high-quality services to our global community. We are looking for someone who is eager to contribute their talents to our growing company.

What you bring

We are looking for a Junior Customer Care Agent to join our team in Zielona Góra on a full-time, hybrid basis starting September 9, 2024. In this role, you will be the primary point of contact for our customers, utilizing your communication skills to ensure high standards of service across our e-commerce platforms. Your daily responsibilities will include:

• Managing customer inquiries through email, which accounts for 70% of your time, as well as handling phone calls and live chat support.
• Verifying incoming orders and processing service requests with attention to detail.
• Overseeing the complaint process and ensuring all issues are resolved efficiently.

Requirements

The ideal candidate is someone who is passionate about technology and eager to learn about our product range. You should possess strong interpersonal skills and a collaborative spirit, as teamwork is at the heart of our culture. We require you to be fluent in both Polish and English, and any additional language skills are considered a valuable asset. Whether you have previous experience in customer service or are looking to launch your career with our comprehensive training, we value your openness to development and your ability to provide professional support to our clients.

What we offer

We believe in fostering a culture of freedom and professional growth where your voice is heard and your contributions make a real impact. We provide the following benefits to support your success and well-being:

• Flexible working hours to help you maintain a healthy work-life balance.
• A hybrid work model with all the necessary equipment provided for your comfort.
• Dedicated professional development opportunities, including a Buddy program to support you throughout your onboarding journey.

How to Apply

If you are excited about the prospect of joining a diverse, international team where mutual support and respect are highly valued, we would love to hear from you. Please reach out to us to start your journey with expondo and help us continue delivering excellence to our customers worldwide.