Content Design Lead
95k - 108k USD
Hybrid
Full Time
#Digital Health
#Product
#Content Design
#Testing
#Figma
#Sketch
#Data Analytics
We’re very proud of our achievements:
In July 2024, we secured a $200M investment led by General Atlantic to help revolutionise women’s health, and became the first purely digital consumer women’s health app to achieve unicorn status! 🦄
We’ve had 380M+ downloads, have over 70M monthly users, are #1 by installs in the iOS Health category, hit 4.9 stars on the App Store (3M+ reviews), are backed by 9 VCs, had a 40% revenue increase last year, and topped a valuation of $1B.
We’re a growing, ambitious HealthTech business building the essential digital health partner of tomorrow to empower women, girls, and people who menstruate with the knowledge and support they need to stay well and live better.
Our cycle, ovulation and pregnancy tracking, educational content and anonymised community platform have been trusted for years by millions to help them feel more in control of their health every day.
Now, we’re harnessing the power of data analytics and AI to build a smarter future, one where we all know our bodies better, with an aim to become the essential health partner to women worldwide.
The Job
The needs of the user is everything to us, and how those needs are served falls under our Product teams.
They’re fact-finders.
They’re builders.
They’re ideators of easy to use, information rich resources across our whole platform who - along with Analytics teams - get to the ‘why’ in order to create unrivaled user experiences.
Flo is looking for a Content Design Lead for our User Centric product teams. If you live to solve problems and make a difference to people’s lives, as well as support others in doing the same, we’d love to hear from you.
You’ll be leading a talent-rich community of content designers who are all tasked with driving repeat, frequent engagement with our app. We need someone who can prioritise delivery while playing an active role in developing the content design community at Flo.
Our team thrives in a dynamic, fast-paced environment where shape-shifting adaptability, speed, and accuracy are at the core of everything we do. We make decisions with urgency while maintaining precision and delivering high-quality outcomes. Pressure isn’t a challenge - it’s an opportunity to excel.
Your Experience
Must have:
- At least one previous leadership role with a team creating and improving user-centric, data-driven digital experiences
- Know-how in inspiring and motivating a team to produce their best work, quickly, in an often high-pressured environment. The team you’ll be leading is a talent-rich, ambitious bunch so you’ll also need to know how to harness that ambition to meet business goals, and grow people into roles that will satisfy them and help us retain that talent
- A track record of building strong relationships with senior stakeholders - from product managers to researchers, analysts to engineers, legal to marketing - and of having exerted influence on those senior stakeholders in order to generate excellent user experiences
- A portfolio of best-in-show examples where you’ve taken data and research to identify user needs, then created journeys and content that delivered quality user experiences
- Hands-on experience with A/B testing, iterative design processes, and experimentation in optimising user journeys and conversion rates
- Experience in reviewing and improving content created by others - not just creating it
- Proficiency in industry-standard design tools (e.g., Figma, Sketch) and an understanding of design systems and workflows.
- Ability to present and articulate design decisions and insights clearly to stakeholders at all levels.
- Examples of having contributed to design standards, systems and processes
- A working knowledge of how content design sits in the context of a wider working business. You should be comfortable and competent at pitching ways that content design can be incorporated into ways of working and advocating for content design’s inclusion at every level
- A growth mindset. We need people willing to give and receive constructive feedback – and act on it. You should be open to spotting gaps in your knowledge and skills and be excited to close them, with support
- An ability to context switch. You should be able to balance strategies, objectives, and relationships across multiple teams. You also should be able to quickly swivel and adapt to changing priorities
Nice to have:
- Having worked with LLMs and with gen-AI tools
- Experience working in a consumer health app
- Having worked in a start-up environment.
What you'll be doing
You'll be responsible for:
- Leading a team of content designers in concepting, delivering and scaling engaging user experiences for our female health audience
- Ensuring you and your team create scalable design solutions that adapt to Flo’s growing user base and evolving product goals.
- Ensuring your team creates release-ready user experiences that pass our content, medical, and legal checks and deliver on our users’ needs
- Analysing the performance/business impact of your team’s work and suggesting and planning improvements - our business sets ambitious goals and your job is to ensure your team’s work helps deliver on them
- Presenting your work and learnings to the wider / other teams
- Running ideation sessions and workshops, where appropriate, to knowledge/skill share with other designers and content creators
- Developing a first-class culture of design excellence at Flo
- Ensuring key stakeholders are clear on Content Design’s role in a project and are excited about the impact of great Content Design
- Working closely with product managers, developers, researchers, and content teams, as well as stakeholders in medical, legal, and editorial.
You'll be targeted on:
- Hitting delivery goals and metrics targets with your team, such as increasing average revenue per user (ARPU) through optimised user experiences, improving conversion rates from free to premium as our users engage with our subscription model app, and boosting engagement with our app features and content.
- Demonstrating data-backed improvements in user experience and business outcomes through design contributions.
- Aligning effectively with cross-functional teams and stakeholders to ensure timely delivery of projects within agreed timelines
- Suggesting content design innovations that drive wider audience acquisition, deeper audience engagement and slicker processes for making that happen.
- Creating a positive, honest, curious and collaborative environment for your team.
#LI-CC1
Salary ranges may vary depending on your skills, competencies and experience.
Reward
People perform better when they’re happy, paid well, looked after and supported.
On top of competitive salaries, Flo's employees have access to:
- A flexible working environment with the opportunity to come into the office and work from home
- Company equity grants through Flo’s Employee Share Option Plan (ESOP)
- Paid holiday and sick leave
- Fully paid female health and sick leave, in addition to holiday and regular sick leave
- Workations - an opportunity to work abroad for two months a year
- Six months paid maternity leave, and one months paid paternity leave (subject to qualifying conditions) inclusive of same-sex and adoptive parents
- Career growth, progression, and learning development resources
- Annual salary reviews
- Unlimited free premium Flo subscriptions
- A whole host of other benefits (health/pension/social schemes)
Our Culture
We’re problem solvers, we’re adaptable, we’re empathy driven and results led.
People here like working in a fast-paced, multi-national, multi-cultural and ever changing environment. Everyone has an impact on a powerful mission, and is happy to roll their sleeves up to ideate solutions and put them in place. Being part of a growing business means that sometimes it's not easy and we work hard, but our mission is always at the forefront of what we do.
Diversity, Equity and Inclusion
The strength of our workforce is in the diverse backgrounds of our employees, and Flo is committed to applying its equal opportunities policy at all stages of recruitment and selection. This means recruitment and selection of talent into Flo Health companies is only based on individual merit and qualifications directly related to professional competence. Shortlisting, interviewing, and selection will always be carried out without regard to gender identity or expression, sexual orientation, marital or civil partnership status, color, race, nationality, ethnic or national origins, religion or beliefs, ancestry, age, veteran status, mental or physical disability, medical condition, pregnancy or maternity status, trade union membership, or any other protected characteristics.
By applying for the above role, you confirm that you have reviewed our privacy notice for job applicants: https://flo.health/privacy-policy-for-job-applicants
